Patient Receivables Representative - Onsite/Hybrid Work Model - GEMCORE

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a 2020, 2021, 2022, and 2023 Top Workplace. We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Patient Receivables Representative to join our high energy team. The Patient Receivables Representative's primary responsibility is to contact patients regarding pending and past due balances on their account and help patient develop a suitable resolution.

• This is a full-time, non-exempt position.
• Once training is complete, this position will potentially be part of a hybrid remote work schedule. This position is located in Hudson, OH.
• Schedule is 8:15 am - 5:00 pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.

Key Responsibilities:

• Setting up payment plans, collecting payments, or entering accounts with collections.
• Communicate with customers and insurances, while maintaining strong relationships.
• Closely monitor accounts to provide accuracy for customers and business.
• Provide documents to customer or collections regarding balance on account.
• Researching issues, problem solving and seeing results.