Patient Navigator Lead - Cottage Health

The Patient Navigator Lead connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. This position serves as a primary resource for escalations in mitigating caller issues. Assists with employee onboarding and training as needed. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

Preferred: Associate's degree

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)

TECHNICAL REQUIREMENTS

Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed

Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology

YEARS OF RELATED WORK EXPERIENCE

Minimum: 2 years of patient access, healthcare scheduling, or health insurance experience

Preferred: Four (4) years of patient registration, healthcare scheduling, or health insurance experience
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

If you're already a Cottage Health employee, please apply on this link only.

CH Navigation Center, Full Time Regular, 8 Hours, Day Shift, Cottage Health