Patient Liaison, Highwoods - Heritage Medical Associates

Schedule: Must have reliable and consistent attendance. 40 hours a week Monday - Friday (8 hour daily shi...EDUCATION and/or EXPERIENCE

High school education or equivalent.

Minimum 1-year customer service in a medical office or call center.

Healthcare call center experience preferred.

Computer skills (Preferably Windows 7 or higher) required.

Proficiency in Microsoft Office Suite with emphasis on strong data entry skills into MS Excel spreadsheets. Typing accuracy of at least (35 WPM) required test will be given.

Maintain professional competence and skills necessary to effectively perform primary job duties.

Working knowledge of health insurance

KNOWLEDGE, SKILLS, AND ABILITIES

Provide personal attention and outstanding customer service on every call including listening and communicating effectively and speaking clearly with a professional and positive tone of voice.

Good telephone etiquette skills.

Ability to work responsibly with or without direct supervision.

Must provide exceptional customer service and handle customer complaints with tact and diplomacy.

Organizational skills and follow-through discipline and good time management skills.

Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.

Strong oral and written communication skills required.

Attention to detail, accurate data input.

Skill in maintaining records.

Ability to communicate effectively both written and verbally.

Possess the ability to adapt well to changes in workload and work locations.

Ability to safeguard sensitive and confidential company information including patient PHI.

Ability to maintain quality control standards.

Ability to recognize problems and recommend solutions.

Ability to interpret, adapt and apply guidelines and procedures.

Ability to follow all company and clinic policies and procedures.

Must have predictable and consistent attendance and follow all attendance policies.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

Must be able to stand or walk for 8 to 10 hours a day

Requires regular walking, bending, pushing, pulling, twisting and lifting

Must be able to lift at least 10-15lbs

WORK ENVIRONMENT

Office environment-limited exposure to communicable diseases.

No exposure to blood-borne pathogens or contaminated body fluids