Patient Financial Representative - Tyler Business Office - CHRISTUS Health

Summary:

The Patient Financial Representative is an entry level position that is responsible for the duties and services that are of a support nature to the RCBS High Performance Work Teams. Ensures that all processes are performed in a timely and efficient manner. Performs assigned duties such as mail handling, scanning, sorting, assembly, copying, faxing and data entry. Although this position is entry level, it is of a developmental nature with expectation of future growth within the RCBS.

Responsibilities:

• Ensures daily productivity standards are met.
• Performs medical record requests when necessitated by payers. Monitors to ensure receipt of records within established target. Provides management with reports of outstanding requests when targets are not met.
• Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief.
• Gathers all information needed to ensure payment of the claim.
• Responsible for requesting, printing and forwarding all required documentation to payers.
• Retrieve EOB’s as necessary as required.
• Process handwritten adjustments.
• Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all RCBS Associates.
• Performs all scanning related activities.
• Works collaboratively with team members to assist in keeping workload evenly distributed.
• Coordinates, communicates and assists in monitoring work flow and work tasks as necessary to manage fluctuating volumes.
• Provides feedback to team and team lead to help in identifying process educational, and mediation needs through Management By Fact process.
• Ensures quality standards are met in clerical services performed in accordance with Integrity and Compliance guidelines.
• And all other duties assigned.

Requirements:

• HS Diploma or equivalency required
• Post HS education preferred

Work Type:

Per Diem As Needed

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