Patient Financial Coordinator #Full Time - 61st Street Service Corp

Job Summary:

Columbia University College of Dental Medicine is excited to announce a search for a dedicated and compassionate individual to join our team as a Patient Financial Coordinator (PFC). This position acts as a crucial member of our patient care teams to coordinate the financial aspects of the patient’s care, while working together with our other dedicated team members in creating a positive and memorable patient experience. The PFC ensures that patients are well educated about the financial and insurance aspects of their care, and that steps are taken by the practice to ensure that proper payment is received from the patient or the patient’s insurance company on a timely basis. The PFC serves as a resource to patients regarding financially related matters such that they are accessible to patients for ongoing questions regarding this aspect of their care.

Job Responsibilities:

• Respond to patient inquiries regarding their account & insurance related matters.
• Review and perform insurance verification & demographic/insurance entry into EMR.
• Address any discrepancies between the patient’s understanding of their insurance coverage
• Identify required authorization of Dental diagnostic service & Dental treatment service and perform pre-authorizations.
• Determine patient responsibility amounts based on authorization performed and collect payment
• Provide financial consultation
• Ensure signed financial consents and agreements have been reviewed and signed with patient
• Consult with Primary Physician regarding patients approaching the beginning of care but have not paid responsibility.
• Serve as Patient Advocate for those with difficulty navigating their insurance company.
• Serve as resource to Faculty, Dental Assistants and Dental Receptionists for any possible impact insurance coverage limitations may have on patient care plan.
• Serve as a resource to Patient Account Representatives performing Financial Review.
• Review and complete revenue cycle front-end related WQ pre-collect & contested.
• Works directly with assigned revenue cycle rep regarding all billing related matters.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree or equivalent in education and experience, plus two years related experience required.
• Ability to work independently with minimal supervision.
• Candidate must have comprehensive knowledge of medical terminology and coding (CDT and ICD-10 codes).
• Working knowledge of Microsoft Office products, specifically Excel.
• Experience with insurance verification and/or insurance authorizations.
• Previous experience with direct patient contact/coordination/scheduling.
• Minimum of 2 years’ experience working in a Dental office preferred.
• Knowledge of EPIC and other electronic medical records preferred.

Hourly Rate Ranges: $22.78 - $30.77

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.