Patient Experience Specialist/ Ophthalmic Technician at SharpeVision

About the Company: Be part of the change. Join SharpeVision and work with a national leader in refractive surgery bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Seattle, Chicago and Austin. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal. We believe in the power of technology to transform lives, and we believe we are here to be part of it. The day is coming when no adult will need to put plastic in their eyes or on their face to see clearly. At SharpeVision, we are bringing that day closer, one patient at a time.

Benefits: In addition to a modern, progressive and friendly team culture, SharpeVision is proud to offer a variety of benefits to support employees and their families, including:

· Competitive Pay

· Free LASIK

· Medical/Dental/Vision Insurance

· 14 days of Paid Time Off

· Paid Holidays, including 1 Birthday Holiday

· 401(k) Plan with 6% Match

· Group Life Insurance

· Long & Short Term Disability Insurance

· Company paid Figs Scrubs

· A Beautiful Work Environment

Summary: Patient Experience Specialists contribute to SharpeVision's success by providing superior customer service to all patients. This job creates the SharpeVision experience for our patients by providing them with prompt service, quality care and maintaining a clean and comfortable clinic environment. The Patient Experience Specialist will also be cross trained as an Ophthalmic Technician in order to support patient workups during periods of high demand.

 Patient Experience Specialists model and act in accordance with SharpeVision’s 5 core values:

• Be Committed to Growth (Personal and Professional)

• Be an Excellent Communicator

• Have Fanatical Attention to Detail

• Be Genuine and Authentic

• Be Patient-Focused

Key Responsibilities include the following:

• Act with integrity, honesty and knowledge that promote the culture and values of SharpeVision.

• Maintain a calm demeanor during periods of high volume or unusual events to keep center operating to standard and to set a positive example for the team.

• Anticipate patient needs by constantly evaluating environment and patients for cues.

• Deliver superior customer service to all patients by acting with a patient-focused attitude and building a personal connection with the patient. Discover and respond to patient needs.

• Engage with and understand our patients, including discovering and responding to patient needs through clear and pleasant communication.

• Give the best service to our patients which may require being flexible in performing different tasks within the center.
• Perform all front desk duties which includes but not limited to check-in & check-out, phones, insurance verification, and payment collections.

• Perform Ophthalmic Technician duties which includes a variety of tests, taking patient medical histories, administering ophthalmic medications, and using various pretesting equipment.    

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or GED required. No direct healthcare experience required, but previous experience is a plus. A range of experience from different industries and roles that combine the desired skills is valued. Ideal candidates include those with client-facing customer service or sales experience in high-end establishments including concierge medicine, spa, hotel, fine dining, retail or membership clubs.

Computer Skills:

Microsoft Windows, Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. The work environment is indoors and environmentally controlled. Work environment is structured. May have exposure to disease or infections.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and arms to handle, grasp, position, move and control objects and tools; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include near vision, distance vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

SVML is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan