Patient Experience Specialist - HCA Healthcare

Description

Introduction

Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Las Palmas Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Patient Experience Specialist to join our healthcare family.

Benefits

Las Palmas Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

At Las Palmas Medical Center, our nurses play a vital part. We know that every nurse’s path and purpose is unique. Do you want to create your own personal career path in nursing? HCA Healthcare is your career destination! Our scale makes it possible for nurses to create the career path that fits their life – for life – and empowers their passion for patient care. Apply today for our Patient Experience Specialist opportunity.

Job Summary and Qualifications

The Patient Experience Specialist collaborates with facility leaders and clinical nurse educators to assure Service Excellence execution also incorporates family members and physician involvement. The Patient Experience Specialist must be comfortable as an educator, analyst, consultant, role model and unwavering advocate for service excellence. All focused on helping drive exceptional care and a superior patient experience

What you will do in this role:

Demonstrate knowledge and expertise related to Service Excellence to support Service Excellence best practices are properly integrated.

Demonstrate exceptional Service Excellence in communication with new hires, existing staff, physicians, patients and families.

Evaluate current competency and facility standards through site visits and staff/leader interviews to support development of service excellence strategies on assigned unit(s).

Track patient satisfaction score trends and provide data to facility leaders and ACE Director.

Specific focus on overall score; “communication with nurses” domain and question “nurses explain things.”

Collaborate with facility leaders to identify opportunities, strategies and coaching plans for preceptors and nursing staff to improve scores.

What qualifications you will need:

REQUIRED EDUCATION/EXPERIENCE:

· 2 years of healthcare experience

· Associate Degree in Business Administration, Healthcare Management, or related field

PREFERRED EDUCATION, LICENSURE, CERTIFICATION, EXPERIENCE, SKILLS, KNOWLEDGE AND ABILITIES:

Minimum 1-3 years leadership experience

Texas RN license or CPPS

Training facilitation experience

Nonviolent Crisis Intervention (NVCI)

Las Palmas Medical Centeris a 300+ bed full-service hospital in El Paso. It is home to the region’s onlykidney transplant center. The facility offers a range of services including emergency care with a Level III trauma center, cardiac care, women’s services, pediatric care and NICU, cancer care, and more. Las Palmas Medical Center is part of Las Palmas Del Sol Healthcare. We are a leading healthcare provider for El Paso and the surrounding region that is part of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Join a family that cares about every stage in your career! We are interviewing candidates for our Patient Experience Specialist opening. Apply today and a member of our Talent Acquisition team will reach out.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.