Patient Experience Representative (Waltham, MA) - Boston Children's Hospital

Boston, MA

About the Job

$2,000 sign-on bonus (terms/taxes apply)
Please note this position is in Waltham, MA (free parking).

Orthopedics - Waltham, MA
Monday - Friday (candidate would need to be able to work between 7am - 7pm *all 8 hour shifts).

The Patient Experience Representative will be responsible for:

Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.

- Schedules patients and supports the patient encounter.
Check In/Check Out:
- Greets and directs patients, families and visitors.
- Monitors daily schedule and coordinates flow with clinicians/supervisor.
- Reconciles payments and prepares deposits, provides record of transactions in Hospital Systems.
- Facilitates and directs communication with Financial Counseling.
Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings programs and events.
- Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
- Provides routine clerical support as needed.
Process Improvement:
- Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures.

To qualify, you must have:

A high school level of educational development. Bachelor's degree, preferred.
Customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
The desire to join our energetic, hard-working team of support staff.
A commitment to quality customer service.
Strong organizational and communication skills and be able to multi-task in a high volume practice.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Unit coordinator. medical secretary. Administrative assistant. Orthopedics. Sports medicine

Source : Boston Children's Hospital