Patient Experience Associate (Front Desk) - Halethorpe - Sage Health
Arbutus, MD 21227
About the Job
About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
POSITION SUMMARY
The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center. They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.
The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.
PRIMARY RESPONSIBILITIES:
Greeting patients and guests
Conduct check-in process and check-out process via Electronic Health Record
Aid patients with completion of required paperwork.
Secures patient information and maintains patient confidential health information.
Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health’s Appointment and Scheduling Guidelines.
Make reminder calls to patients for upcoming appointments.
Collect co-payments, per patient's health plan requirements.
Complete insurance verification prior to patients' appointment.
Answer all phone calls and routing to appropriate personnel.
Update electronic health record with current information.
Consult medical assistant or licensed clinician for clinical decision making whenever necessary
Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
Monitor daily reminder call logs to reschedule appointments as needed.
Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
Addresses patient problems/concerns as may arise
Perform other duties as assigned
REQUIRED QUALIFICATIONS:
Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
Professional demeanor and communication always.
Must be organized and attentive to detail.
Ability to manage competing priorities.
Resourcefulness in problem solving
Able to take and follow through with assigned tasks and accountability.
Ability to work in a fast-paced environment
Experience with Microsoft Office Word, Outlook, and Excel.
PREFERRED QUALIFICATIONS:
High School Diploma or equivalent
Experience working with an electronic health record
Experience in processing referral authorizations
Medical office or hospital patient access registration experience highly desirable
Experienced working in medically underserved/culturally diverse communities
Knowledge of medical terminology
Knowledge of ICD-20 and CPT coding
Bilingual Spanish and English
Company Perks:- Medical, Dental and Vision benefits with generous employer provided contributions to offset per paycheck premium costs.
- 3 different medical plan options to provide flexibly to meet personal needs including: 2 PPO options and a CDHP plan that includes a company provided $500/month HSA contribution
- Healthcare & Dependent Care Flexible Savings Accounts (FSAs)
- Access to Employee Assistance Program (EAP) for personal support and work-life benefits.
- Employer-paid Life Insurance, Short-term and Long-term Disability benefits. Optional voluntary life insurance is also offered.
- A 401k retirement plan offered through Transamerica for long-term financial security.
- Flexible time off including PTO, 7 paid company holidays and 2 floating holidays.
- Opportunities for career growth and advancement within the company.
Physical Requirements | Primary Duty | Percent of Time Performing Duty |
Visual Acuity | YES | 75-100% |
Hearing | YES | 75-100% |
Standing | NO | 0-24% |
Walking | NO | 0-24% |
Lifting/Pulling/Pushing | NO | 0-24% |
Sitting | YES | 75-100% |
Reports To: Center Manager
PI196f1915f943-35196-34772624