Patient Coordinator Lead - Eye Care Partners Career Opportunities

Job Title: Patient Coordinator Lead 

Office: Desert Vista Eye Specialists

Location: Scottsdale, AZ 

SUMMARY 
 

Perform all duties as Patient Coordinator professional. Assist in day-to-day operations of the front desk at all offices. Collaborate with clinic staff to ensure an efficient clinic workflow. Make sure charts are paired and insurances are verified one week and one day ahead. Create the front desk half day Friday schedule. Plan coverage when people are out of the office. Train all new Patient Coordinators. 

Demonstrates quality patient service during interactions with patients, coworkers, and vendors: 

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities 

• Meets attendance and tardiness expectations 

• Is dependable; follows policies and procedures 

• Maintains professionalism in interactions with patients and coworkers 

• Performs quality work and consistently exhibits initiative 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
 

• Meet and greet patients entering the office. Explain check-in procedures and copy insurance cards. Display professional appearance to public at all times. 

• Update and input practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Record payments appropriately. 

• Scan any paperwork from patient visit into computerized medical record. 

• Schedule appointments for patients and assist patients with questions, comments and complaints. 

• Assist in supervising Patient Services professionals, including but not limited to coordinating employees' schedules. 

• Collaborate Patient Services Manager if writing/conducting Patient Services professional performance evaluations. 

• Make sure the faxes are sorted and taken care of each day. 

• Other duties as assigned. 
   

JOB QUALIFICATIONS  

To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  

REQUIREMENTS 

• High School Diploma or GED required. 

• Associate's degree preferred. 

• At least one year of previous medical office administration experience required. 

• Must have good computer skills and ability to handle multiple projects at once. 

• Supervisory experience preferred. 

• Favorable result on background check required. 

• Must be able to provide proof of identity and right to work in the United States. 

PHYSICAL DEMANDS  
 

Indicate the amount of time spent for each activity required as it relates to the essential functions. 

Physical Requirements% of Time    Pounds 

Bending25% 

Carrying25%25 lbs 

Climbing10% 

Grasping10%  

Hearing100%  

Lifting10%25 lbs 

Pulling5%25 lbs 

Pushing5%25 lbs 

Reaching60%  

Sitting50%  

Standing50% 

Vision close/distance100% 

Vision color vision100% 

Vision depth perception100% 

Vision peripheral vision100% 

Vision ability to adjust focus100% 

Stooping20% 

Walking40% 

Writing/Typing100% 

Speaking100% 

Fine Motor Skills100% 

Use of Hands100% 

Other (please describe) 

Location: Work takes place in a normal office environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. 

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. 

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. 
 
 

DISCLAIMER  
 

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The company reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time. 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. 
 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.