Patient Collections Specialist - Addison Group

Job Title: Patient Collections Representative

Location (city, state): Irving, TX

Industry: Healthcare

Pay: $21 - $23 per hour

About Our Client:

Our client is seeking a dedicated Patient Collections Representative to support their department. This is a direct hire opportunity.

Job Description:

The Patient Collections Representative will be responsible for handling various patient account activities, including data entry, reimbursement assistance, billing, and customer service, ensuring compliance with HIPAA guidelines.

Key Responsibilities:

• Accurately enter data into the computer system.
• Provide reimbursement assistance to patients while delivering superior customer service and respecting patients and their families.
• Follow HIPAA guidelines to provide medical records to primary care providers, insurance carriers, referred providers, and patients as requested.
• Timely and accurately file and bill all patient transactions.
• Handle incoming calls from patients and triage billing inquiries regarding outstanding balances.
• Take payments over the phone.
• Make outbound calls to patients/guarantors regarding outstanding balances and offer payment options.
• Review patient account balances and ensure appropriate actions have been previously taken by billing, payment posting, and AR follow-up.
• Respond to correspondence related to patient accounts.
• Post charges, payments, adjustments, and related activities in EHR.
• Work effectively individually or in a team environment to accomplish set goals.
• Maintain confidentiality.
• Perform other related duties as assigned.

Qualifications:

• 3+ years of medical office experience.
• 1-2 years of customer service experience in a medical setting (including healthcare call centers).
• Basic understanding of AR and patient accounts.

Additional Details:

• Hours: Monday to Friday, 8 AM - 5 PM.

Perks:

• Direct hire opportunity with competitive hourly pay.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.