Patient Collections (2) - The Planet Group

Patient Collections Associate
Contract: 3+ months
Hybrid: Westwood, MA

Must Haves:

• HS diploma/GED
• 1+ year of previous customer service experience required in a healthcare and/or high-volume call center environment.

Job Description: As a Customer Service and Patient Collections Associate, you will handle a high volume of patient inquiries through telephone, mail, and electronic messaging regarding various billing issues. Your primary responsibilities will include:

• Resolving patient billing inquiries efficiently and accurately.
• Collecting outstanding balances and updating demographic and insurance information during patient interactions.
• Researching and resolving billing issues using multiple sources, including contacting insurance companies and other external contacts, and communicating findings to patients in a timely manner.
• Reporting recurring billing trends or issues to management and assisting in developing solutions when possible.
• Verifying insurance eligibility through available technologies, payer websites, or by contacting third-party payors.
• Managing and assigning referrals received via telephone, fax, and electronic methods.
• Reviewing and addressing PCP and self-pay exceptions reports.
• Adhering to established regulations and procedures for the collection, recording, storage, and handling of information.
• Ensuring all documentation is complete, accurate, timely, and legible while maintaining confidentiality and compliance with the hospital’s HIPAA confidentiality policy