Patient Care Technician - Mindful Health Solutions

The Patient Care Technician provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. This role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out. 

In addition, this role will also include responsibilities for all administrative aspects of TMS treatments, including scheduling, tracking insurance authorizations, administering psychiatric rating scales, and patient charting. 

• Collect Co-insurance/Co-pays from patients.
• Answer multiple phone lines and respond to email inquiries from prospective patients.
• Accurately maintain schedules, patients, and insurance information.
• Possess thorough knowledge of each physician’s services, requirements, and approaches.
• Scan medical documents into Electronic Medical Records software.
• Adheres to all HIPAA and confidentiality requirements.
• Administer TMS treatments according to specific physician protocols. Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
• Provide excellent patient care and treat patients with compassion while developing trust and rapport. Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety.
• Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
• Administer psychiatric rating scales and counsel patients on completion of scales.
• Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software.
• Communicate with a team of certified TMS psychiatrists who oversee patient treatment at multiple office locations.

• Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
• Experience working front desk in medical office required.
• Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
• Excellent written, verbal and follow-up skills required.
• Excellent communication skills and ability to work well with a team.
• Ability to interact with potential patients, clinic staff, physicians and departments in a professional manner.
• Ability to multi-task with a high degree of attention to detail and bring tasks to completion.
• Must maintain professional appearance and demeanor and interface well with patients in a mental-health setting.
• Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Experience working with patients who are suffering from anxiety and depression preferred.
• An Associates or bachelor’s degree strongly preferred, but candidates with patient care experience will be strongly considered.

Pay range: $22 to 24 per hour

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.