Patient Care Technician (PCT) - Honor Community Health

Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County. 

IMPORTANT: All applications MUST be completed in its entirety to be considered.

*NOTE: All employees are required to receive the COVID-19 Vaccine.

POSITION SUMMARY:

The Patient Care Technician at Honor Community Health (HCH) is an essential part of our high-performing healthcare team. This is a full-time, non-exempt position that reports to the Lead Medical Assistant, Practice Manager, or Director of Health Center Operations depending on the worksite location. The Patient Care Technician will provide direct and indirect patient care while assisting clinicians in delivering evidence-based, patient-centered medical care. The Patient Care Technician is also responsible for completing general office duties and patient records, as well as monitoring various clinical processes. The Patient Care Technician will prioritize building and maintaining strong relationships both within HCH's centers and with the administrative team. Working closely with colleagues to foster a culture of excellence and a shared commitment to delivering compassionate, high-quality healthcare to all. *Productivity numbers are lower, and the scope of practice is narrowed at the Child and Adolescent health centers to balance the shift in responsibilities. *

ESSENTIAL FUNCTIONS:

Patient-Centered Care

• Adheres to the guidelines, procedures, and protocols established by the Medical Director and the Director of Clinical Services.
• Helps with taking care of patients and making sure the patient encounters are properly documented in the electronic health record.
• Perform procedures such as taking blood pressure and pulse, checking temperature, assisting in the collection of urine. 
• Performs procedures and treatments such as EKGs, etc.
• Performs and reports any findings to the medical personnel, the following duties: simple dressings, straight/Foley Catheters, point of care testing, etc.
• Ensures patients receive required prescriptions, refills, referrals, and follow-up appointments during their visits.
• As needed or appropriate, it may be necessary to communicate directly with patients regarding upcoming appointments, hospital admissions, referrals, and pharmacy refills.

Clinic and Office Operations

• During every patient visit, record all necessary data elements in the EHR system including –
  • Patient information,
  • Medical histories,
  • Immunization history/ Inputs historical vaccines,
  • Treatment plans,
  • Obtains and records vitals,
  • Ensures that all data elements are captured in Nextgen during every patient visit.
• Maintains patient confidentiality and strictly follows privacy regulations.
• Places patients in examination rooms according to the established workflow protocol of the healthcare facility.
• Cleans the exam room immediately after a patient visit, following the proper protocol.
• Ensure that the exam room is set up properly for the next visit by following the correct procedure.
• Keeps the appropriate supplies stocked in exam rooms and lab.
• Follows the workflow of the medical office and assists in making patient visits efficient and timely.
• Follows the appropriate protocol for sterilizing equipment.
• Adheres to HCH policies and procedures, along with local, state, and federal regulations.
• Completes various errands as requested such as retrieving and delivering supplies, specimens, instruments, test results and so forth.
• Attends daily huddles.
• Assists patients by answering their queries or guiding them to the appropriate resources, whether it be in-person or over the phone.
• Aids in collecting data for audits, both for internal and external purposes.
  • May be responsible for conducting audits as requested by supervisor.
• Orders and maintains the clinical areas with sufficient supplies.
• Excels in a fast-paced clinic environment, adapting to the ever-changing patient needs and workflow requirements of Honor Community Health.
• Adheres to the standards of the patient care technician's scope of practice and functions efficiently within it.
• Assists with both internal and external referral processes, as well as handling medical records requests and tracking their progress.
• Carries out assigned tasks on committees, work groups, and other relevant teams.
• Performs other duties as assigned.  During a public health emergency, the employee may be required to perform duties similar to but not limited to those in the job description. During clinic operation shortages and without advance notice, the employee may be relocated to a different HCH location.

Other Functions (Child and Adolescent Health Centers*)

• Serves as the front desk receptionist for Nurse Practitioner, Physician Assistant, and Behavioral Health Clinician patients.
  • Completes patient scheduling, check-in, and check-out.
  • Confirms insurance verification for every patient at every visit.
  • Administers the Rapid Assessment for Adolescent Preventive Services (RAAPS).
  • Scan documents into Nextgen (consent forms, patient documents, and PHQ/RAAPS results upon receipt).
• Participate in quality improvement initiatives, grant requirements, and activities as directed by the Chief Medical Officer (CMO). 
• Collaborates with the CAHC team to perform community outreach activities such as but not limited to the following: present at a school principals/teacher staff meeting, attend community health fairs, parent/teacher conferences, school district events, school district orientations, etc.
• Assist in the development and implementation of community advisory councils and youth advisory councils.
• Utilize MS Forms to track health education and Medicaid outreach activities.
• Follows all MDHHS/CAHC Minimum Program Requirements.
• Tracks outcomes and data utilizing the MDHHS Clinical Reporting Tool (CRT). (If given an account password)
• Prepares and maintains HRSA and MDHHS/CAHC site visit compliance.
• Inventories and orders supplies from Office Depot, Medline, OCHD (vaccines), and Quest.
• Submits weekly physical counts to Honor IT.
• If the Child & Adolescent Health Center closes due to inclement weather or a school-related reason such as utility failure, emergency management issue, etc., the following options will be activated:  1) PCT will be placed in another primary care clinical setting 2) PCT will be placed in another CAHC setting if needed 3) PCT will be offered PTO.

What are we looking for?

• High school diploma or equivalent is required.
• Graduate of Certified Nurse Assistant or EMT Program, or former experience in the capacity of a nurse assistant, orderly, EMT, or adequate clinical experience as a student nurse.
• Valid BLS Certification.
• 1 year experience working as a PCT or similar position.
• Strong computer skills utilizing-
  1. Electronic health record (Nextgen preferred)
• Microsoft Office
• A compassionate and positive attitude
• Ability to work in a fast-paced environment 
• Ability to create an excellent patient experience
• Patient focused mindset

What do we Offer?

• Competitive Wages
• 401k with company match
• Medical, Dental and Vision insurance
• Employer Paid Life Insurance
• Employer Paid Short-Term and Long-Term Disability Insurance
• 4-6 Weeks Paid Time Off for Full-Time Employees
• Paid Time off for Part-Time Employees
• Paid Diversity Day and Holidays
• Paid Bereavement Leave
• Parental Leave
• LifeMart Discount Program for all employees
• Continuing Medical Education (CME) Allowance for Clinicians
• Free Malpractice Insurance
• License Reimbursement
• Free Employee Assistance Program
• Public Service Loan Forgiveness to all Full-Time Employees
• National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans

Why work for Honor?

• Honor is a patient directed and community driven Federally Qualified Health Center.
• We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.
• Our staff is passionate about providing all members of the community with access to quality health care regardless of their situation.

Please note the selected candidate will be required to submit to a criminal record check and reference check.

Our Commitment to Diversity, Equity and Inclusion

The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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