Patient Care Coordinator - Pathwell Health

The Patient Care Coordinator is responsible for the overall coordination of agency referrals and scheduling for Medicare and non-Medicare clients under the direct supervision of the clinical supervisory staff. The Referral Coordinator is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health services. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Intake:   

  • Serves as the first line of customer service for referral sources and clients (patients or their families)

  • Receives and documents patient referrals in a referral tracker and the EMR system

  • Gathers, calls and confirms the accuracy of appropriate information (from the referring facility/physician) to assist the clinical team in scheduling an evaluation visit

  • Coordinates with other departments for insurance verification and payer authorization as needed

  • Communicates and follows up with clinical management regarding pending admissions

  • Creates initial SOC visit, associated tasks and assigns to the appropriate clinician

  • Performs other in-take-related duties as assigned

• Patient Charts:  

  • Prepare new patient charts and work with the clinical team to ensure all the information is uploaded.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Experience in the home healthcare industry is preferred

• Proficiency with Google Workspace suite and overall computer skills 

• Proficiency with healthcare software and electronic medical records

• Knowledge of Medicare, Medicaid

• Excellent written and verbal skills

• Strong attention to detail and analytical skills

• Ability to adapt to a rapidly changing working environment

• Excellent interpersonal skills, and an aggressive approach to excellence

• Initiative to take on new tasks as necessary

• Education equivalent to a High school diploma, college degree preferred

• Willingness and ability to work effectively with members of other departments

• Ability to monitor multiple software platforms simultaneously and work in a fast-paced environment

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.