Patient Care Coordinator/Receptionist at NESC Staffing
Las Cruces, NM 88011
About the Job
- Welcomes patients and visitors in person or on the telephone;answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying the provider of patient's arrival;reviewing service delivery compared to schedule;reminding provider of service delays
- Comforts patients by anticipating patients' anxieties;answering patients' questions;maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information;recording and collecting patient charges;controlling credit extended to patients;filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level;anticipating needed supplies;placing and expediting orders for supplies;verifying receipt of supplies;scheduling equipment service and repairs
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures;reporting needed changes
- Contributes to team effort by accomplishing related results as needed.
Requirements:
- Multi-tasking
- Flexibility
- Telephone Skills
- Experience with insurance verification in a medical office environment
- Previous customer service experience