Patient Care Coordinator at Spectraforce Technologies Inc
North Chicago, IL 60064
About the Job
Title: Patient Care Coordinator
Duration: 7+ Months (Possibility of Temp to Perm)
Location: North Chicago, IL 60064
Note: ONSITE POSITION (Possibility to work remotely in the future based on performance three months after training)
Purpose:
Describe the primary goals, objectives or functions or outputs of this position.This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.
Responsibilities:
List up to 10 main responsibilities for the job.
Qualifications:
What are the top 3-5 skills requirements should this person have?
What type of environment is this person working in?
Work Schedule (Define days,# of hours)
o Agents will work onsite and have possibility to work remotely in the future based on performance three months after training
o Training will be done onsite
7. Is the worker onshore or offshore? Onshore
Additional Information:
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.
Benefits:
SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws.Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation.
For the full list of our open positions, please check www.spectraforce.com
Duration: 7+ Months (Possibility of Temp to Perm)
Location: North Chicago, IL 60064
Note: ONSITE POSITION (Possibility to work remotely in the future based on performance three months after training)
Purpose:
Describe the primary goals, objectives or functions or outputs of this position.This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.
Responsibilities:
List up to 10 main responsibilities for the job.
- Include information about the accountability and scope.
- Provide subject matter expertise of program requirements and application status while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit
- As the initial point of contact for patients and HCPs that we support guide callers through the application process to determine resolution of inquiry
- Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism
- Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system
- Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring company meets FDA regulations
- Meet performance standards in alignment with predefined metrics
- Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviews
Qualifications:
- List required and preferred qualifications (up to 10). Include education, skills and experience.
- High School Diploma or GED required.
- Associate or College Degree Preferred
- Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable
- Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings
- Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources
- Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs
- Must have comfort level with utilizing multiple applications while capturing case informationProficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint
- Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees
- Requires critical thinking skills, analytical skills and the ability to work with minimal supervision.
- Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skillsMust be able to take appropriate action in a stressful environment.
What are the top 3-5 skills requirements should this person have?
- Dependability
- Fast and Agile Learner
- Empathetic
- Proficient Computer Skills
- Customer Service Experience
What type of environment is this person working in?
- Group setting
- Individual Setting
- Combination of both
Work Schedule (Define days,# of hours)
- 5 days a week, 8.5 hours a day/ Overtime can range from offered to mandatory
- 40 Hours M-F availability 7am-7pm (typically later shift for new hires as late as 10:30-7 but training may be various hours)
- Overtime sometimes mandated up to 10 hours may involve weekends
o Agents will work onsite and have possibility to work remotely in the future based on performance three months after training
o Training will be done onsite
7. Is the worker onshore or offshore? Onshore
Additional Information:
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.
Benefits:
SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws.Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation.
For the full list of our open positions, please check www.spectraforce.com
Salary
starting at 18 /hour