Patient Care Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

The Patient Care Coordinator performs a wide variety of duties associated with patient services.  This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics. 

Location: 2300 US Highway 281 N, Marble Falls, TX 78654

Work Schedule: Monday - Friday, 8:00am - 5:00pm 

Primary Responsibilities: 

• Prepares weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information

• Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data

• Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments

• Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates

• Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient

• Completes a monthly membership report to review new members and to check for patients that are not reachable

• Coordinates with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient

• Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit

• Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department

• Reviews and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed

• Provides customer service to patients in person and via phone. Greets patients as they arrive and ensures appropriate paperwork and accompanying documentation is completed and collected for patient file and billing

• Inputs and/or updates patient demographic information in RIS and advises on the collection of patient payment

• Schedule routine and follow-up appointments.  Reviews all incoming faxes and routes to the appropriate area of the clinic

• Serves as a team lead as needed by the Clinic Administrator or Supervisor, Clinic Operations

• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of experience working within a medical practice or working front desk in medical practice 

• Intermediate level of proficiency in PC software computer skills including Microsoft Word, Excel, Power Point, and other departmental specific programs/applications

Preferred Qualifications:

• Knowledge of medical terminology and anatomy

Soft Skills:

• Possess planning, organizing, conflict resolution, negotiating and interpersonal skills

• Independent problem identification/resolution and decision-making skills

• Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously

• Strong communication and inter-personal skills

• Excellent written, verbal and communication skills 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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