Patient Care Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Hours: This position is full-time (40 hours/week). Monday through Friday, an 8-hour shift between the hours of 6:00 am to 6:00pm. The supervisor will determine the schedule.  May be asked to float to other offices/locations as needed.

Location: 2010 Wellness Way, Suite 200, Las Vegas, NV 89106

Primary Responsibilities:

• Scan insurance cards, making sure that all paperwork is filled out correctly and signed

• Collect co-pays and co-insurance, deductibles and balances

• Keep front office and waiting room clean and stocked

• Print schedules for medical assistants and physicians

• Balance daily logs and money collected, posting payments when balanced

• Coordinate patient check out process

• Schedule radiology and give pt lab orders

• Confirm all FFS eligibility for all locations and update eligibility form in EHR

• Issue referrals for outside specialties

• Obtain authorization for all office procedures and radiology if needed

• Answer phone calls from 3 phone queues (scheduling, high priority, and overflow)

• Intake all demographic information for new patients

• Update demographic information for existing patients

• Collect insurance information

• Route calls throughout the office to appropriate department

• Coordinator intake consultation requests from physicians for on call physician

• Float throughout all the departments throughout all the clinics

• Other responsibilities as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 

• BLS certified (or able to obtain certification within 30 days of hire)

• 2+ years medical front office experience

• 1 + years of knowledge / experience with copay’s, deductibles and co insurances

• 1 + years of experience with / knowledge of Nevada health insurance

• Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)

• Independent means of transportation and the ability to travel 25% of the time to cover other offices as needed

Preferred Qualifications:

• Cash handling experience

• Knowledge/understanding of CPT/ICD-10 coding

• Knowledge of medical terminology

• Bilingual in Spanish/English

Soft Skills:

• Ability to multi-task 

• Excellent communication skills and phone etiquette   

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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