Patient Care Coordinator - Spine & Sport Physical Therapy

Spine & Sport Physical Therapy is looking for a Patient Care Coordinator to join our growing company! Patient Care Coordinators of all levels of experience are encouraged to apply.

We are seeking motivated, team-oriented candidates to provide exceptional patient-centric experiences in our outpatient clinic in Irvine, CA. The ideal candidate would exhibit a passion for individualized care and possess strong interpersonal skills.

We offer competitive hourly rates, commensurate with experience, as well as monthly performance bonuses.

Bilingual English/ Spanish preferred.

Comprehensive Benefits Include:

• Medical, dental, vision and life insurance
• Paid time off and paid company holidays
• 401k plan with company match
• Unique profit-sharing opportunity via an Employee Stock Ownership Plan (ESOP) that gives our employees ownership interest in the company!

Duties and Responsibilities:

Patient Care Duties (70%)

• Enhance the patient experience through all touchpoints;
• Greet and check in patients upon arrival by following the intake procedure;
• Communicate compassionately and professionally with all patients, referral sources, and fellow Spine & Sport associates;
• Provide excellent customer service to all referral sources;
• Monitor of new referrals and call to schedule daily;
• Schedule patients' visits according to the frequency and duration according to the patient's Rx, authorization, or the Physical Therapist's recommendation;
• Follow patient 'No Show' procedure;
• Prepare and process medical records requests within 48 hours; and
• Retrieve and process mail/faxes daily.

Administration (25%)

• Ensure completion of the Front Office Success checklist daily;
• Organize front office administrative processes;
• Manage multi-line phones and retrieve/return voicemails throughout the day;
• Update patients' electronic charts with all personal and case information, communication logs, and scan/upload patients' paper documents;
• Collect and log copays/coinsurances for patient visits on date of service; and
• Maintain up-to-date copies of all administrative forms.

To learn more about our organization please visit: www.spineandsport.com.

Requirements: