Patient Care Coordinator - Huntsville, AL - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 6:00 PM including the flexibility to work occasional overtime, weekends, and be on call on a rotation basis (usually one time per month, after 90 days in position) based on business need. Our office is located at 6767 Old Madison Pike NW, Huntsville, AL, 35806.

We offer the 1st 3 weeks of paid training (Precept to help) and on-the-job training for another 2 months. The hours of the training will be during standard work hours from Monday - Friday. Training will be conducted on - site.

Primary Responsibilities:

• Receive calls regarding and verifying insurance benefits
• Extract and review medical / clinical documents for authorization submission
• Navigate between software platforms with the ability to review and interpret patients' needs
• Provide and explain benefits as well as authorization information to providers and members
• Communicate with clinical teams to ensure responsible branch receives necessary information and response when necessary

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Ability to perform functions of intake, notification, and census tracking
• Ability to perform basic administrative skills to activities associated with enteral patients
• Familiarity with using computers and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work any 8-hour shift between the hours of 8:00 AM - 6:00 PM from Monday - Friday including the flexibility to work occasional overtime, weekends, and be on call on a rotation basis (usually one time per month, after 90 days in position) based on business need
• Must be 18 years of age OR older

Preferred Qualifications:

• Pharmacy Technician experience
• Medical Billing experience
• Medical Admissions experience
• Good mathematical skills (completing out of pocket reimbursement cost)

Soft Skills:

• Works with others as part of a team
• Works with partnering branch through thorough and precise communication
• Requires little assistance and ability to solve routine problems independently

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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