Patient Care Coordinator - Ottawa Animal Hospital East

Ottawa Animal Hospital East has an opportunity for a

Patient Care Coordinator (PCC) to join our team! 

Ottawa Animal Hospital East & West is a full-service, AAHA accredited veterinary medical facility, located in Holland, MI. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. Your pets’ health and well being are very important to us, and we take every possible measure to give your animals the care they deserve. With our five skilled doctors on staff, we have over 100 years of veterinary experience to utilize for our patients.

Location:  2691 120th Ave.,Holland, Michigan 49424 (East)

Shift Details:  This is a part time position (under 30 hours/week) working full time.  Saturdays are required.

East Location: Monday-Thursday 7am-7pm, Friday 7am-6pm, Saturday 7am-12pm

Compensation:  $18.00/hour (based on experience)

What We Are Looking For:  Our Patient Care Coordinator is the liaison between the staff and our valued clients.  The ideal candidate for this position requires excellent verbal communication skills to effectively convey the importance of veterinary care to clients. Strong active listening skills are essential for addressing client questions and concerns.  Emotional intelligence and social awareness are highly valued traits. Additionally, the role demands the ability to multitask in a fast-paced environment.

AAHA Accredited
Fear Free Certified Staff
Feline Friendly Practice
Holistic, Acupuncture, Laser Therapy, and Exotics

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:

• High school diploma.

Preferred Education and Experience:

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.