Patient Care Coordinator - Ennoble Care
Hackensack, NJ
About the Job
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. This is done through our inbound Center of Excellence where the team is working with patients and medical professionals every day!
Please note: This is a full-time in office position.
As a Patient Care Coordinator, you are not just a coordinator – you are responsible for the patient care plan, supporting caregivers and families with empathy and patience. Whether it is helping with prescription refills, decoding lab results, documenting sensitive patient data and being that smiling face, our mission, "to care is an honor" is the foundation to providing a best-in-class patient experience.
To be a successful Patient Care Coordinator, previous healthcare experience and a background in handling inbound and making outbound calls will be great! Comfortable using software applications for data entry and client information look-up, such as, but not limited to EMR/EHR & CRM systems. We are happy to provide our team members with new hire training and onboarding support to prepare you for success!
Ideal Attributes:
- Solution Seeker
- Quickly identify a patient's challenge and provide the best solution utilizing internal systems, training & knowledge base materials. Active listening and critical thinking are essential to accurately capture and relay information.
- Customer Service Champion
- Superior customer service and communication skills, demonstration of patience & empathy with a drive for delivering exceptional experiences.
- Systems Navigator
- Experience navigating multiple applications/systems across more than 1 screen, proficiency in typing and MS Windows based applications.
- Professionalism & Development
- Drive to meet daily/weekly/monthly individual and team goals.
- Strive for continuous self-development and career progression.
- Ability to pass a pre-employment background screening.
- Adhering to the company's punctuality and PTO policies.
Company Benefits: Paid Training, Medical, Dental, Vision, and Life insurance, PTO, Paid Office Holidays, Paid Sick Time, 401(k) with up to 3% company match, Referral Program, and much more! Equal Opportunity Employer M/F/D/V
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Full-time employees qualify for the following benefits:
- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
All employees qualify for these benefits:
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.