Patient Care Coordinator 23-01187 - Alura Workforce Solutions

Position

Patient Care Coordinator
(Home Infusion Specialty Pharmacy)

The Patient Care Coordinator will provide customer service and be the first point of contact to patients and Physicians by reviewing patient profiles, scheduling deliveries of patient’s medication and scheduling patient nursing services; collecting key clinical information vis URAC patient assessments.

Description

• Provides excellent customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications.
• Reviews all notes prior to delivery confirmation; communicating with patient and/or physician office insurance investigation and patient responsibility.
• Collects key clinical information via patient URAC assessments.

• Reviews delivery scheduling, medication storage instructions, new patient packets and refill procedures for future deliveries.

• Collects applicable co-payments from the patient at the time of scheduling (Credit Card, Debit Card, Etc.)
• Charges credit card/debit card as needed for all Major Medical and Self Pay patients.
• Schedules deliveries of medication and nursing services for AIC and Home Infusion patients in a timely manner to ensure compliance with patient’s treatment.
• Documents in the appropriate system all needed information, indicating correct ship date and delivery address.
• Reviews the patient’s chart for accuracy. (Addresses, Medication Shipping, Authorization on file, and Collection of patient’s co-pays.)
• Notifies RPH/RN with any patient side effect and/or request from the customer.
• Solves issues that arise in a timely manner, documenting all relevant information on the patient’s record.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Represent the company in a professional and courteous manner in all job-related interactions.
• Liaison between other departments within the company and the patients.

• Other duties as assigned

Qualifications

• Pharmacy Technician highly preferred but not required
• Spanish speaking highly preferred but not required
• CPR + experience highly preferred but not required
• Previous IV Patient/ IVIG Scheduling/Care Coordinating experience highly preferred but not required
• 2+ years of previous Specialty Pharmacy delivery scheduling experience required
• Excellent customer service skills
• Strong communication skills, both verbally and in writing
• Superior interpersonal effectiveness, telephone customer service and relationship building skills
• Ability to adapt to conversations and present interpersonal skills to fit the communication style of the caller
• Able to read, write, and speak English fluently
• Strong time management, organizational skills and attention to detail
• Basic knowledge in various Microsoft programs including word, excel and outlook
• Typing speed of at least 30 wpm
• Ability to work well under pressure at times and multi-task daily
• Self-motivated, quick learner and able to work independently as well as part of a team

Additional Information
Full-Time, Direct Placement, Benefited Position
On-Site

INDH