Patient Advocate (Days) - Tanner Health System

The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and
patient guest satisfaction. They function as a non-clinical resource and liaison between the patient
and their family, and the hospital and community it serves. They ensure patient rights are respected,
promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit
for feedback to management and staff on issues related to patient satisfaction.

Education
High School Diploma or GED

Experience
Six months of related experience

Qualifications
*Experience in a hospital environment or customer service preferred.

* Bilingual preferred.
* Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
* Knowledge of medical terminology, hospital systems, operations, locations and departments relating
to patient care.
* Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare
Medicaid regulations.
* Ability to maintain confidentiality of sensitive verbal and written information
* Working knowledge of windows-based office software, computers, and operating systems