Patient Advocate - Business Development Parnter - Hanger, Inc.

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Business Development Manager I (BDM) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs.

This role will provide patient consultation, comfort, and guidance through the spectrum of initial patient referral and interaction, surgery, recovery, treatment and rehab. While interacting with health care providers in the community, the BDM I will be responsible for building relationships and building bridges to new opportunities, ultimately building loyal referral patterns. 

Working closely with Hanger prosthetic personnel, office staff, and Business Development Managers this position holds responsibility for the day to day management of, and communication with, patients, internal team, and health care providers involved in the care of the patients they are managing.

The ideal candidate should be equipped with a thorough understanding the medical/healthcare field.

Territory: New Orelans, Baton Rouge Louisiana and surrounding clinics. But "home" location would be Baton Rouge.

Your Impact

• Ensure that new patients are contacted after initial consult
• Coordinate AMPOWER visits
• Build and maintain referral relationships for Hanger Clinic
• Support patients with amputations through the weeks post -surgery on behalf of Hanger Clinic
• Keep the patient engaged after initial contact with follow up communications and appointments to ensure and excellent patient experience and continuity of care at Hanger Clinic
• Provide new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic / orthotic device
• Assist existing patients with upcoming visits and fittings
• Assist with obtaining appropriate clinical documentation for insurance coverage
• Maintain communication with associated health professional. 
• Updates on follow up visits w/surgeon including wound description and pictures.
• Develop and implement strategies to maximize revenue from existing referral sources, generate new referral sources
• Work in hospital, skilled nursing and rehab type facilities, patient care settings, complete all hospital/facility vendor credentialing.
• Monitor territory performance through regular review of referral reports, looking for drops in business flow
• Develop Sales/Growth Plans with each clinic in assigned territory

Minimum Qualifications

• Minimum 2 years of experience in a patient care environment
• Ability to be credentialed at major hospitals

Preferred

• ATC, CNA, MA, EMT, Surgical Technician, LVN, PTA, Physician Extenders, OTA, or like certification
• BA/BS in Healthcare Administration, Marketing, Business Administration or another related field OR an equivalent combination of education and experience required
• ATC, CNA, MA, EMT, Surgical Technician, LVN, PTA, Physician Extenders, OTA, or like certification

Additional Success Factors

• Medical sales experience to include: theraputic sales, home health sales, hospice sales, etc. with a focus on selling services rather than products/devices is strongly preferred
• Highly motivated and target driven with a proven track record in sales
• Ability to operate independently in a self-directed manner
• Ability to cultivate customer relationships both internally and externally
• Ability to communicate persuasively both orally and in writing
• Excellent knowledge of MS Office
• Experience with Salesforce.com preferred
• Reliable transportation, and the ability to travel to client locations

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO