Patient Admin Coordinator- Gi/Nutrition (Hybrid) - Boston Children's Hospital
Boston, MA
About the Job
- Onsite 2 days/week
- 8-4:30pm
| The Patient Admin Coordinator coordinates and facilitates administrative processes and services for the Department necessary to deliver and support care for patients. Supports the prior authorization process, scheduling, billing, and ordering of program supplies. May train on more complex prior authorization processes, support more complex patients with specialized treatments in support of patients with chronic diseases or conditions. Coordinates communications and services with insurance companies as directed. May assist with coordinating services with medical device and supply companies in support of providers’ care. The Patient Administrative Coordinator will be responsible for: Patient Encounters: • Answer phone and email inquiries from patients, families, and external companies in coordination of clinical services. Record and forwards messages as needed • Schedule new and return visits as needed. Verify patient demographics. Collect all necessary clinical documentation and information • Respond to patient’s concerns and needs within scope of knowledge and authority and in accordance with our best practices and procedures • Respond to situations requiring escalated service response, ensuring the appropriate providers and parties across multiple specialty areas are made aware of concerns and follows up to ensure resolution • Maintain provider waitlists • Respond to faxes appropriately Authorizations/Billing: • Communicates with insurance companies to schedule Peer to Peer reviews • As needed, prepare letters of medical necessity based on physician notes Process Improvement: • Actively participate in and contributes to departmental and organizational initiatives and projects with a focus on continuous process improvement. • Recommend and assists in implementing change in internal systems and procedures To qualify, you must have:
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Source : Boston Children's Hospital