Patient Account Representative - The Staff Pad

Summary:

The Staff Pad is honored to partner with a non-profit healthcare system in Helena, Montana with superior care and a hometown commitment to be the gold standard for health care in Montana. We are in search of a Patient Account Representative to join their team.

Responsibilities

1. Performs pre-billing and billing functions to insure successful outcome of claim submission and payment.
   
2. Follows all billing and regulatory guidelines, per insurance carrier, to insure facility compliance.
   
3. Collaborates with all Team Members within SPH to insure an accurate and timely billing. 
   
4. Collect outstanding insurance company balances as quickly as possible by applying collection best practices as defined by Leadership
   
5. Utilize various A/R reports to target aged balances for collection to meet and maintain performance goals.
   
6. Evaluate partial payments to determine if further reimbursement is valid
   
7. Compose technical denial arguments for reconsideration, including both written and telephonically
   
8. Overcome objections that prevent payment of the claim and gain commitment for payment through concise and effective appeal argument
   
9. Escalate exhausted appeal efforts to Leadership
   
10. Submits retro authorization to insurance within insurance carrier guidelines
    
11. Researches and takes necessary action to follow up on unpaid claims using ATB’s and/or assigned work lists
    
12. Works pending claims in the CMS Direct Data Entry software (DDE) and SPH claims Clearinghouse
    
13. Analyses insurance payments received to verify account was paid per contract, if not, contacts insurance to reprocess 
    
14. Use effective documentation standards that support a strong historical record of actions taken on the account
    
15. Reviews and follows through on credit balances through take back initiation, refund initiation, and/or payment re-application.
    
16. Reports Medicare credits quarterly to Medicare on appropriate form and supplies all supporting documentation
    
17. Logs and adjusts all appropriate Medicare bad debt cancels so they can be reported on year-end financial reports.
    
18. Works patient and insurance correspondence timely. Respond and document in account and scan documents into patient account for future reference.
    
19. Response to all queries timely to insure Gold Standard Customer Service 
    
20.  Role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations
    

Qualifications

KNOWLEDGE/EXPERIENCE: 

• Previous work experience in insurance billing regulations and understanding insurance contracts preferred but not mandatory
  
• Knowledge of state and federal regulations as they relate to the billing process preferred but not mandatory 
  
• Proficient keyboard/ 10 key skills and working knowledge of computers required. 
  
• Good verbal and written communication skills. 
  
• Strong data entry, ten key skills and working knowledge of computer required. 
  
• Exceptional customer service and interpersonal communication skills.
  
• Proficient in examining documents for accuracy and completeness.
  
• Ability to multitask and manage time effectively.
  
• Ability to grasp, retain, and apply new regulations
  
• Mathematical, organization skill and business correspondence skills. 
  
• Basic knowledge in downloading/creating spreadsheets in Microsoft Excel
  

EDUCATION:    High School diploma or GED required. Completes Patient Financial Services I training within first 5 month