Patient Account Representative - U.S. Physical Therapy

Company Name:  U.S. Physical Therapy, Inc.

Position:  Patient Account Representative 

Location:  Big Rapids, Michigan

Employment Type:  Full-Time

Minimum Experience: 1+ Years 

We are seeking:

U.S. Physical Therapy has an immediate opportunity for a positve and enthusiastic Patient Account Representative in our Big Rapids Central Billing Office.

What We Offer:

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

Patient Account Representative Responsibilities:

• Work closely with patients to resolve billing and payment issues
• Research and resolve discrepancies on patient accounts
• Process payments and refunds
• Review and update patient insurance information
• Communicate with insurance companies to obtain prior authorizations and verify coverage
• Follow up on unpaid claims and denials
• Maintain accurate and up-to-date patient account information
• Provide excellent customer service to patients and healthcare providers
• Collaborate with other departments to improve processes and ensure timely reimbursement
• Maintain knowledge of current insurance regulations and coding requirements

Patient Account Representative Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office and other computer programs
• Ability to multi-task and meet deadlines

About U.S. Physical Therapy:

Founded in 1990, U.S. Physical Therapy, Inc. operates over 660 outpatient physical therapy clinics in 41 states. The Company's clinics provide preventative and post-operative care for various orthopedic-related disorders and sports-related injuries, treatment for neurologically related injuries, and rehabilitation of injured workers. In addition to owning and operating clinics, the Company manages about 40 physical therapy facilities for unaffiliated third parties, including hospitals and physician groups. The Company also has an industrial injury prevention business that provides onsite services for client's employees, including injury prevention and rehabilitation, Performance optimization, post-offer employment testing, functional capacity evaluations, and ergonomic assessments.