PATIENT ACCOUNT REP 1 - SUPPORT TECH (REQ 3804) - South Peninsula Hospital

POSITION PURPOSE:

The purpose of the Patient Account Rep 1 – Support Tech is to support and promote the professional image of the Rehabilitation Department through efficient, helpful interactions with all clients. To maximize department productivity through efficient client scheduling, registration, and superior customer service skills. This position will have frequent contact with clients, patients and insurance companies by phone, in person, and in written correspondence. Therefore, must be able to communicate effectively and pleasantly. This position also provides additional support for the therapy team, including inventory and stocking of supplies, general cleaning of items used in therapy, and equipment maintenance.

NATURE AND SCOPE:

This position provides reception, registration, scheduling, insurance pre-authorization, fields incoming calls, and updates patient information in SPH’s computerized medical programs. This position reports to the Rehabilitation Office Coordinator and Rehabilitation Manager, with clinical direction for scheduling from the therapists.

KNOWLEDGE AND EXPERIENCE:

• Must possess a minimum of a high school diploma
• Two to three years of experience in computerized patient accounts and/or administrative assistant is preferred.
• This individual will possess excellent written and oral communication skills and the ability to manage multiple concurrent tasks with exceptional organizational skills.
• Excellent keyboard skills (accuracy and speed) and knowledge of various computer applications, including but not limited to: Microsoft Word and Excel are required. This position must present a professional appearance, deal courteously and respectfully with clients and patients, be able to learn and follow established departmental policies, be able to perform work with attention to detail, be able to maintain accurate records, and be able to contribute to a pleasant, positive working environment.

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