Patient Account Navigator Lead - DERMATOLOGY EMPLOYMENT, LLC

• Our mission: We strive as a team for excellence in providing the most comprehensive, patient-centered dermatology care. 
• Our values: Dedication, Ethical, Respect & Mission-minded

Overview:

• Under the direct supervision of leadership, the Patient Account Navigator Lead is responsible for the  greeting of patients to ensure the collection of all registration information and is a resource for other Patient Account Navigator staff members. 

Qualifications:

• Associate degree preferred or related education and experience. 
• Five plus years of medical front office experience.
• Valid driver’s license and auto insurance. 

Job Duties:

• Understanding of insurance benefits.
• Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
• Cash management, process insurance updates and conduct patient check in/out.
• Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
• Respond to patient or other requests for medical records.
• Maintain reception area and waiting room by keeping a neat and orderly appearance.
• Greet drug reps and facilitate SSM Health Dermatology Drug Rep Policy.
• Monitor the waiting room to effectively communicate patient wait times and identify patients who have not checked in.
• Assist patients with any registration-related questions or processes.
• Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
• Report any patient-involved incidents or near-misses for quality care improvement.
• Responsible for completion of the DAR review process daily.
• Responsible for ordering of office and breakroom supplies
• Resource for Patient Account Navigator staff members.
• The processing of medical records requests.
• Coverage of other front office roles to possible include: call center, referrals, and patient account navigator.
• Drive to satellite clinics as assigned.

Education:

• Associate degree preferred or related education and experience. 

Essential Physical Requirements:

• Sitting
• Standing
• Typing
• Lifting up to 50 pounds

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Dermatology

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Work Location: In person