JOB DESCRIPTION

 
POSITION TITLE:         Patient Account Coordinator/ PAR
REPORTS TO:              Billing Supervisor
JOB SUMMARY:          Insurance /Patient Followup
ATHENA EMR Preferred
OB/GYN experience a plus
                                   
JOB RESPONSIBILITIES:

• Review patient accounts and work accounts appropriately to ensure timeliness and efficiency.
• Answer incoming calls and address caller concerns or redirect them to the appropriate person who can help them.
• Review correspondences received and document account and scan in as appropriate taking next steps in identifying issues and resolving.
• Document insurance follow up
• Take on other duties as assigned including cross-training.
• Keep supervisor and/or manager informed on any arising issues regarding patient concerns.

MAIN JOB FUNCTIONS/REQUIREMENTS:

• Experience working with insurance companies, understanding how benefits work, filing appeal letters is required.
• Experience in insurance verification, insurance and patient collections is required.
• Experience in customer service and/or office setting is required.
• Experience and knowledge of MS Office and Electronic Medical Records is a plus.
• Experience in working on office equipment (computers, scanner, fax, copiers, etc.)
• Excellent oral and written skills in English
• Strong communication and people skills
• Excellent common sense and reasoning skills
• Good organizational and multi-tasking abilities
• Excellent problem-solving skills
• Education: High School Diploma is required. Additional education and/or training is a plus.