Patient Access Specialist-Scheduling-Lab - Cuyuna Regional Medical Center

This is EVERY Friday day shift.

POSITION SUMMARY

• Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.

POSITION QUALIFICATIONS

• Education and Experience:

  • Prefer High School Diploma or equivalent. Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility. Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.

• License/Certificates:

  • N/A

• Special Skills and Aptitudes:

  • Effective Interpersonal relationships skills including good listening and communication skills.

  • Ability to handle confidential information discreetly and appropriately.

  • Ability to adapt resources to meet the needs of the situation.

  • Exercise good judgment, flexibility, creativity and insight to problem solving.

  • Adjust to stressful situations with confidence and good judgment.

  • General knowledge of insurance/insurance verification and/or medical necessity.

  • Basic knowledge of medical terminology.

  • Excellent customer service and telephone etiquette.

  • Ability to work independently.

  • Ability to multi-task.

  • High quality customer service.

ESSENTIAL RESPONSIBILITIES

• Scheduling and Documentation

  • Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.

  • Inform and instruct patients on procedure/appointment preparation.

  • Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.

  • Process physician orders as requested.

  • Timely monitor and address all work queues and tasks that need to be completed.

  • Provide clerical support for the department, providers and staff.

• Communication/Customer Service

  • Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.

  • Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.

  • Participate as requires in continuous improvement activities to enhance the quality of patient care.

  • Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.

  • Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.

• Patient Registration/Insurance Verification/Cashier

  • Communicate appropriately with providers and staff in supported departments.

  • Monitor no-shows/late cancellations and take action per set policies.

  • Assist providers and nursing staff to make schedule adjustments and changes.

  • Enter telephone encounters and complete assigned tasks in EMR.

  • Demonstrate "Standards of Excellence" when other duties are assigned.

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