Patient Access Representative Nights Onsite - Oneonta, NY - UnitedHealth Group

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$ 2,000 Sign-On Bonus for External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the Associate Patient Care Coordinator will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital’s interests. Provides excellent patient experience for guests with a high level of professionalism.

This position is full-time (40 hours/week) Sunday - Thursday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30pm – 6:30am. It may be necessary, given the business need, to work occasional overtime. Our office is located at Fox Hospital - 1 Norton Ave, Oneonta, NY 13820.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• As measured by direct or indirect supervisory observation and/or co-worker feedback, the successful incumbent demonstrates skills in the following duties and responsibilities. Examples of these include, but are not limited to the following:

• Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival.

• Interact positively with patients, families, and other patient care providers.

• Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and insurance information and accurately enters information into the computer.

• Assign appropriate financial class and insurance plans to patient visit.

• Secure patient’s signature when applicable, i.e., Medicare waiver, financial agreements, insurance forms.

• Create medical records upon registration if patient is new to network.

• Prepare appropriate forms during registration process.

• Collect and maintain co-pay information from patients.

• Obtain insurance authorization upon patient admission to the hospital.

• Direct patients and families to appropriate areas of hospital/clinics

• Demonstrate awareness of and provides care in a manner consistent with the Patient's Bill of Rights.

• Demonstrate cooperation by offering assistance to other health care providers.

• Refer appropriate patients for financial counseling/assistance.

• Demonstrates appropriate telephone etiquette; to include but not limited to, answering telephone calls in a prompt, friendly, helpful manner, using courtesy title (i.e., Ms. Smith, Dr. Jones, etc.), convey location called, identify self by name, answer call within three rings, and if necessary, politely place caller on hold after asking permission.

• Act as liaison with outside agencies to coordinate specific special needs for patient care (i.e., if patient requires an interpreter and/or added assistance)

• All registration paperwork is prepared and forwarded to Health Information Management for scanning to patient’s EPIC chart.

• Provide cross coverage within the Patient Access Service departments when needed.

• Perform other duties as assigned.

Organizational Responsibilities:

• Adheres to standards of practice as set forth in policy and guidelines to assure patient safety.

• Uses supplies and institutional resources in a financially responsible manner.

• Maintains an orderly, clean, and safe work environment.

• Maintains appropriate, professional personal appearance, including but not limited to required attire such as uniforms and safety apparel.

• Assists in the training process of students and/or orientation of new personnel.

• Participates in staffing patterns that reflect variable demands in service.

• Demonstrates a positive attitude.

• Uses flexibility and innovation while problem solving.

• Demonstrates collaborative practice, support, and respect for each team member.

• Participates in departmental / organizational committees.

• Demonstrates initiative in expanding and sharing knowledge.

• Participates in continued education through attendance and presentations at in-service sessions.

• Communicates with patients and coworkers while adhering always to hospital policies for the protection of the privacy of patient health information and confidentiality.

• Assists with the development and implementation of policies and procedures.

• Communicates necessary information to supervisor or team leader in support of unit, departmental and facility standards and policies.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of customer Service experience in a hospital, office setting, c

  ustomer services setting, OR phone setting.

• Must be at least 18 years of age or older

• Ability to work full-time, Sunday - Thursday between 10:30pm – 6:30am

Preferred Qualifications:

• 1+ years of experience in scheduling and authorizations

• Healthcare experience and clinical knowledge

Soft Skills:

• Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization.

• Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.

• Strong time-management and organizational skills 

• Effective communication skills and interpersonal skills 

• Basic keyboarding skills

New York Residents Only: The hourly range for New York residents is $16.00 - $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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