Patient Access Representative - Beth Israel Lahey Health
Needham, MA
About the Job
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.
Job Description:
Essential Responsibilities:
+ Responsible for accepting reservations for hospital service; Greet and assist patients upon arrival. Back up colleagues as needed to avoid long wait times for patients. Escort patients to departments as needed.
+ Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, next of kin, insurance information and other necessary information.. Is aware of when a patient may feel uncomfortable in the present setting and offer to provide a more private space to perform the registration function.
+ Accepts copayments where identified. Locking them in the safe after collection.
+ Accurately records all transactions.
+ Responsible for obtaining signatures for General Authorization and Notice of Privacy if this is patients first time here. Provide Notice of Privacy Practices to all new patients and documents the advance directive and HIPAA privacy notice distribution in the computer system. Provides advance directive information to patients when one has not been completed.
+ Receive actual order from Hospitalist via printer. Pay close attention to level of care. At this time either change to Inpatient or leave as Observation depending on physician decision. Make sure to update Attending Physician to physician writing order. Update diagnosis if needed.
+ Receive bed request from ER physician via printer. Admit patient appropriately as Observation, Attending physician as Inpatient Provider update diagnosis.
+ Interviews Inpatients and verifies information obtained at the time of admission. Distributes hospital specific literature and obtains appropriate signatures such as Important Message from Medicare.
Required Qualifications:
+ High School diploma or GED required.
+ 0-1 years related work experience required.
+ Experience preferred
+ Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Competencies:
+ Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
+ Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
+ Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
+ Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
+ Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
+ Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
+ Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
+ Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.
Job Description:
Essential Responsibilities:
+ Responsible for accepting reservations for hospital service; Greet and assist patients upon arrival. Back up colleagues as needed to avoid long wait times for patients. Escort patients to departments as needed.
+ Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, next of kin, insurance information and other necessary information.. Is aware of when a patient may feel uncomfortable in the present setting and offer to provide a more private space to perform the registration function.
+ Accepts copayments where identified. Locking them in the safe after collection.
+ Accurately records all transactions.
+ Responsible for obtaining signatures for General Authorization and Notice of Privacy if this is patients first time here. Provide Notice of Privacy Practices to all new patients and documents the advance directive and HIPAA privacy notice distribution in the computer system. Provides advance directive information to patients when one has not been completed.
+ Receive actual order from Hospitalist via printer. Pay close attention to level of care. At this time either change to Inpatient or leave as Observation depending on physician decision. Make sure to update Attending Physician to physician writing order. Update diagnosis if needed.
+ Receive bed request from ER physician via printer. Admit patient appropriately as Observation, Attending physician as Inpatient Provider update diagnosis.
+ Interviews Inpatients and verifies information obtained at the time of admission. Distributes hospital specific literature and obtains appropriate signatures such as Important Message from Medicare.
Required Qualifications:
+ High School diploma or GED required.
+ 0-1 years related work experience required.
+ Experience preferred
+ Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Competencies:
+ Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
+ Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
+ Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
+ Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
+ Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
+ Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
+ Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
+ Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Source : Beth Israel Lahey Health