Patient Access Representative - National Remote - UnitedHealth Group

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.  

The Patient Access Representative communicates effectively with patients by accepting either inbound or outbound calls to identify their needs. This may include reviewing protocols and patient history; scheduling / rescheduling / confirming / canceling appointments. This position builds strong communication skills and standard knowledge of scheduling, including the ability to navigate confidently through basic protocols.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of training depending on previous knowledge. The hours during training will be 9:00am to 5:00pm. Training will be conducted virtually from your home. Training will be a full time schedule

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Obtains current patient information for established and new patients

• Accurately enters and updates patient information in scheduling system

• Identifies payer source and verifies insurance eligibility

• Reviews scheduling system for needed updated demographics and consent forms

• Provide messages or transfer the call to physicians and nurses

• Protects/observes patient confidentiality per policies and procedure

• Accurately imports registration documents into patients' electronic health record

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• 1+ years of customer services experience within a contact center OR healthcare environment

• Understanding of Microsoft operating systems

• Must be 18 years of age or older

• Ability to train full time for the first four weeks between 09:00am- 05:00pm EST and then move to a 08:00am – 05:00pm EST work schedule.

Preferred Qualifications:

• 2+ years of customer service experience within a contact center OR healthcare environment

• Bilingual fluency in English and Spanish

• Medical OR medical scheduling knowledge

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Detail - oriented personality

• Good communication skills with the ability to provide great customer service

• Good interpersonal and active listening skills

• Detail oriented with good oral and written skills

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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