Patient Access Representative at Infojini Inc

Must Haves:
- High school diploma or equivalent education
- Front office experience in a medical setting
- Reliable and consistently available for all assigned shifts
- Clean and professional appearance
- Excellent verbal and written communication skills with proficiency in English
- Strong phone etiquette and ability to build rapport with patients and staff
- Proficient computer skills and familiarity with medical terminology
- Thorough understanding of insurance types, including HMO, PPO, and government health programs

Minimum Level of Expertise:

• Must have excellent communication skills, including the ability to speak, read and write proficient English.
• Must have excellent phone skills and rapport.
• Must be comfortable with computers and medical terminology.
• In depth knowledge of all insurance types, including HMO, PPO and government health programs.

• Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate.
• Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.
• Demonstrate exemplary customer service.

• Act as a liaison between the front office and communications' center.
• In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s).
• Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations managers.
• Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.
• Acts as a patient navigator by assisting the patient with insurance related issues and assuring a patient has coverage and authorization to be seen for care.
• Obtains authorizations, calls for benefits, opens cases with insurance companies, counsels patients on obtaining 100% active coverage and establishes/maintains active relationships with medical groups and insurance companies.
• Reviews health insurance plans with patients in clinic and by telephone.