Patient Access Representative - Abacus Service Corporation
Los Angeles, CA 90033
About the Job
Description:
Note to Suppliers: Each supplier may submit up to 1 candidate. Please ensure you present only your TOP candidates do not submit just to meet the quota.
MEDICAL ENTERPRICE
Job Title: Patient Access Representative
Number of Needs: 1
Reason for Need: Increase in workload
Duration of Assignment?13 weeks, yes to a possible extension, no guarantees
Is there a chance to extend? Yes
Target Start Date: 2/3/2025 or ASAP
Ability to work remote? No
Work Location/Address: 1450 San Pablo Street Los Angeles CA, 90033
Department: Keck Medicine of USC: Ambulatory Clinic - Ophthalmology Operations
Parking / Cost: Employee will need to purchase a parking pass or street parking
Working Days/Hours: 8AM 5PM Monday Friday. 40 per week and 8 per day
Dress Code: Business Casual
Interview type- In person/video? Teams/ Video
Must Haves:
- High school diploma or equivalent education
- Front office experience in a medical setting
- Reliable and consistently available for all assigned shifts
- Clean and professional appearance
- Excellent verbal and written communication skills with proficiency in English
- Strong phone etiquette and ability to build rapport with patients and staff
- Proficient computer skills and familiarity with medical terminology
- Thorough understanding of insurance types, including HMO, PPO, and government health programs
Job Description: Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate. Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Demonstrate exemplary customer service. Act as a liaison between the front office and communications' center.
In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s).
Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations manager. Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.
Acts as a patient navigator by assisting the patient with insurance related issues and assuring a patient has coverage and authorization to be seen for care. Obtains authorizations, calls for benefits, opens cases with insurance companies, counsels patients on obtaining 100% active coverage and establishes/maintains active relationships with medical groups and insurance companies. Reviews health insurance plans with patients in clinic and by telephone. Minimum Level of Expertise: Must have excellent communication skills, including the ability to speak, read and write proficient English. Must have excellent phone skills and rapport. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including HMO, PPO and government health programs.
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
Medical Enterprise - Non-Clinical Onboarding Requirements:
Background, Education, and Employment
Background Check:
Social Security Trace: 7 years worked and lived found by SSN Trace
County Criminal F&M: 7 years
Federal Criminal: 7 years
Widescreen Plus National Criminal Search
National Sex Offender Registry
Healthcare Sanctions State
OIG/SAM
Education:
HS Diploma (or equivalent GED)
Employment:
Verification of 3 Employers, with 2 out of 3 verified
Other Requirements:
HIPAA Training
Application
Temporary Worker Agreement
Harassment & Discrimination Pamphlet
Medical Requirements:
Immunizations:
MMR (Measles, Mumps, Rubella): Proof of immunity or series of 2 shots
Varicella (Chickenpox): Proof of immunity or series of 2 shots
Hepatitis B: Proof of immunity or series of 3 shots; worker can decline with a declination form on file
TB Test:
Annual test required; results must be read within 24 to 48 hours
Positive TB history requires chest x-ray results
Drug Screen:
Must be taken within 72 hours or the offer is rescinded.
10-panel drug test including:
o Amphetamines
o Barbiturates
o Benzodiazepines
o Cocaine metabolite
o Opiates (Codeine, Morphine)
o Hydrocodone
o Hydromorphone
o Oxycodone
o Phencyclidine
o Methadone
o Propoxyphene
Influenza Vaccination:
Required for the current flu season (11/1 through 5/30)
Workers starting after May 1st should wait until after September 1st for the next flu shot season
Accepts signed personal/medical exemption
COVID Vaccinations:
Fully vaccinated with Covid-2024-25 Vaccine
Accepts signed religious/medical exemption
Note: All items are billable except for the drug screen.
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
Note to Suppliers: Each supplier may submit up to 1 candidate. Please ensure you present only your TOP candidates do not submit just to meet the quota.
MEDICAL ENTERPRICE
Job Title: Patient Access Representative
Number of Needs: 1
Reason for Need: Increase in workload
Duration of Assignment?13 weeks, yes to a possible extension, no guarantees
Is there a chance to extend? Yes
Target Start Date: 2/3/2025 or ASAP
Ability to work remote? No
Work Location/Address: 1450 San Pablo Street Los Angeles CA, 90033
Department: Keck Medicine of USC: Ambulatory Clinic - Ophthalmology Operations
Parking / Cost: Employee will need to purchase a parking pass or street parking
Working Days/Hours: 8AM 5PM Monday Friday. 40 per week and 8 per day
Dress Code: Business Casual
Interview type- In person/video? Teams/ Video
Must Haves:
- High school diploma or equivalent education
- Front office experience in a medical setting
- Reliable and consistently available for all assigned shifts
- Clean and professional appearance
- Excellent verbal and written communication skills with proficiency in English
- Strong phone etiquette and ability to build rapport with patients and staff
- Proficient computer skills and familiarity with medical terminology
- Thorough understanding of insurance types, including HMO, PPO, and government health programs
Job Description: Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate. Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Demonstrate exemplary customer service. Act as a liaison between the front office and communications' center.
In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s).
Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations manager. Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.
Acts as a patient navigator by assisting the patient with insurance related issues and assuring a patient has coverage and authorization to be seen for care. Obtains authorizations, calls for benefits, opens cases with insurance companies, counsels patients on obtaining 100% active coverage and establishes/maintains active relationships with medical groups and insurance companies. Reviews health insurance plans with patients in clinic and by telephone. Minimum Level of Expertise: Must have excellent communication skills, including the ability to speak, read and write proficient English. Must have excellent phone skills and rapport. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including HMO, PPO and government health programs.
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
Medical Enterprise - Non-Clinical Onboarding Requirements:
Background, Education, and Employment
Background Check:
Social Security Trace: 7 years worked and lived found by SSN Trace
County Criminal F&M: 7 years
Federal Criminal: 7 years
Widescreen Plus National Criminal Search
National Sex Offender Registry
Healthcare Sanctions State
OIG/SAM
Education:
HS Diploma (or equivalent GED)
Employment:
Verification of 3 Employers, with 2 out of 3 verified
Other Requirements:
HIPAA Training
Application
Temporary Worker Agreement
Harassment & Discrimination Pamphlet
Medical Requirements:
Immunizations:
MMR (Measles, Mumps, Rubella): Proof of immunity or series of 2 shots
Varicella (Chickenpox): Proof of immunity or series of 2 shots
Hepatitis B: Proof of immunity or series of 3 shots; worker can decline with a declination form on file
TB Test:
Annual test required; results must be read within 24 to 48 hours
Positive TB history requires chest x-ray results
Drug Screen:
Must be taken within 72 hours or the offer is rescinded.
10-panel drug test including:
o Amphetamines
o Barbiturates
o Benzodiazepines
o Cocaine metabolite
o Opiates (Codeine, Morphine)
o Hydrocodone
o Hydromorphone
o Oxycodone
o Phencyclidine
o Methadone
o Propoxyphene
Influenza Vaccination:
Required for the current flu season (11/1 through 5/30)
Workers starting after May 1st should wait until after September 1st for the next flu shot season
Accepts signed personal/medical exemption
COVID Vaccinations:
Fully vaccinated with Covid-2024-25 Vaccine
Accepts signed religious/medical exemption
Note: All items are billable except for the drug screen.
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
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Patient Access Representative | ||
|---|---|---|---|
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Medical Non Clinical | ||
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SEE JD | ||
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SEE JD | ||
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No | ||
|
No | ||
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Yes | ||
|
SEE JD | ||
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No |
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No | ||
|---|---|---|---|
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Onshore Only |
Source : Abacus Service Corporation