Bilingual Patient Access Representative (AssociatesMD) - NeueHealth
Sunrise, FL
About the Job
We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.
We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
JOB SUMMARY
This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Patient Access Representative (Front Desk Receptionist) will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness. The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.
DUTIES & RESPONSIBILITIES
The Front Desk Receptionist job description is intended to point out major responsibilities within the role, but it is not limited to these items.
- Check patients in and out.
- Use various computer applications (ie. Microsoft Office Suite)
- Update and file patient medical records.
- Insurance verification and obtain consent forms.
- Return patients' phone calls daily and timely.
- Answer and route phone call accurately and greet patients.
- Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
- Optimizing provider schedules and patient satisfaction with efficient scheduling.
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
- Additional duties and tasks as assigned.
EDUCATION AND PROFESSIONAL EXPERIENCE
(LICENSURES AND CERTIFICATIONS)
- High school or GED equivalent
- Minimum of 1-year experience as a receptionist
- Bilingual English and Spanish required
- Excellent customer service skills
- Computer literacy
PROFESSIONAL COMPETENCIES
- Respect for patient confidentiality.
- Compassionate and approachable
- Responsible and trustworthy
- Exceptional organizational skills to ensure that exceptional patient care is provided.
- Excellent written and verbal communication skills
WORK ENVIRONMENT
The majority of work responsibilities are performed in a clinic setting and requires standing/lifting, interacting with patients, etc.