Patient Access Manager - Medical Search Associates

TITLE: Patient Access Manager

Location: Warden WA

Would you like to work in a healthcare organization that loves to accomplish what is best for the community and their motto is "All of us, for each of you, every time"?

Would you like to live in an area surrounded by a large freshwater lake that offers lots of sunshine in a community with about 25K population, and work with a facility serving about 77k. There is a small airport, a University, in a nice area that offers something for everyone.

It is known as a Desert Oasis in the heart of the Columbia Basin in Central Washington with 4 seasons and 330 plus days of sunshine.

If that sounds like the change you are looking for, please read on...

What they’re looking for:

• Associate’s or Bachelor's degree required.
• Minimum 5 years work experience in healthcare revenue cycle required.
• Minimum 2 years of leadership and/or management experience required.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• Excellent communication and interpersonal skills with the ability to effectively interpret, communicate, and educate others.
• Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire

Hours and compensation potential:

• Position is full time
• Salary range begins at $75K and increases based on experience
• Full benefits package including relocation assistance

What you’ll be doing:

• The Patient Access Manager is responsible for cultivating a streamlined registration workflow that supports accurate data collection and patient-centric attitudes among staff, as well as administering, coordinating, and monitoring the performance of patient access operations; to include scheduling, pre-registration, insurance verification, financial clearance, and registration for outpatient and inpatient services.
• This leader seeks to implement emerging best practice strategies to increase front-end efficiency and fortify the patient’s experience. To achieve these goals, this individual works closely with leadership to set goals, priorities, and performance standards. By collaborating with other operational areas and ensuring accurate and timely input of patient demographic and insurance information, this position supports a cohesive and efficient revenue cycle.
• The Patient Access Manager demonstrates a consistent standard of excellence to which departmental work is expected to conform.
• Works closely with hospital Case Management, Scheduling, Utilization Review, Health Information Management, Patient Financial Services, Referral/Prior Authorization, Hospital/Clinic Operations, and clinical service departments to ensure effective patient access operations both inter- and intra-departmentally.
• The individual in this position will be required to fully understand the purpose and operation of the hospital Revenue Cycle, along with having the ability to make decisions based on sound judgment when a situation dictates.

Additional info:

• This role reports to our Patient Financial Services Director
• Works in a team environment overseeing 13-15 direct reports

Overview
We are seeking a dedicated Patient Access Manager to join our healthcare facility. The ideal candidate will oversee the patient access department, ensuring efficient and accurate patient registration and scheduling processes.

Duties
- Manage and supervise the patient access department staff
- Develop and implement departmental policies and procedures
- Ensure compliance with all relevant regulations, including HIPAA
- Coordinate patient registration, scheduling, and insurance verification processes
- Oversee billing and coding activities to ensure accuracy
- Handle patient inquiries and issues in a professional and timely manner
- Collaborate with other departments to streamline patient flow and enhance the overall patient experience

Requirements
- Previous experience as a dental or medical receptionist is preferred
- Proficiency in clerical and administrative tasks
- Knowledge of medical coding, health information management, and front desk operations
- Strong communication skills with excellent phone etiquette
- Familiarity with HIPAA regulations and patient privacy practices