Patient Access Lead - St. Joes Hospital - Phoenix, AZ - UnitedHealth Group

$2,000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Lead functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice.  The primary role is to organize the practice’s daily activities and paperwork.

This position is full-time, Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 12:00pm - 8:30pm.  It may be necessary, given the business need, to work occasional overtime. 

We offer 4 weeks of on-the-job training. The hours during training will be 8am to 4:30pm AZ Time , Monday - Friday.  

Primary Responsibilities:

• Leads or coordinates shift operations of assigned activities, resources, and staff

• Serves as a technical or functional resource and performs similar duties with staff

• Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures.

• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.

• Identifies and corrects any errors found in the registration information

• Makes decisions on behalf of PAS management in their absence related to PAS policies and procedures

• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations

• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

• Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items

• Works on Special Projects as needed

• Performs the duties of a Patient Access Specialist

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years of age OR older

• 1+ years of Patient Access and/or Patient Registration experience

• 2+ years of experience analyzing and solving complex customer problems

• Ability to work 100% onsite at 350 W. Thomas Road in Phoenix, AZ

• Ability to work any of our 8-hour shift schedules during our normal business hours of 12:00pm - 8:30pm.  It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• 1+ years of experience with prior authorizations

• 1+ years of team lead experience in patient access
• Experience with EPIC program
• Experience with Microsoft Office products

• Working knowledge of medical terminology

• Understanding of insurance policies and procedures

• Ability to perform basic mathematics for financial payments

• Experience in requesting and processing financial payments
• Experience in insurance reimbursement and financial verification

Soft Skills:

• Strong interpersonal, communication and customer service skills

Physical and Work Environment:

• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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