Pathfinder Service Manager at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The purpose of this position is to manage the activities of the Service Department and achieve Services Growth to diversify the business portfolio across Pathfinder’s entire 9 state territory.

The Manager of Service and Services Growth:

• Analyzes territory to ensure service coverage
• Builds the portfolio of service customers
• Transitions of new service accounts to Regional Product Support Managers
• Sets and achieves departmental financial performance
• Managing the Branch Manager, Tech and Service Writers
• Leads a team of shop and field service technicians
• Establishes good employee relations
• Stays current on the manufacturer's product entering territory, as well as their policy, procedures, and warranties

Primary Responsibilities:

• Continually analyze and monitor to ensure service coverage, including working with Dealer Development Manager to maintain second level dealer network
• Recruit, hire and build a team service coordinators, shop and field service technicians
• Lead a team of service coordinators, shop and field service technicians
• Lead the Service and Product Support groups, including managing staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations
• Build the portfolio of service customers for Perkins and other brands through knowledge of the opportunity available to Pathfinder and ability to quickly establish relationships to increase customer confidence
• Actively contribute to strategy for brand representation
• Provide a safe work environment and advocate a “Safety First” culture
• Ensure employees have the tools and resources required to succeed
• Transition of new customer service to Regional Product Support Managers
• Works with and mentors RPSM’s and technicians to execute strategy
• Set goals and manage the financial performance of the Product Support group to include budgets and capital expenditure.
• Align, partner, and collaborate with assigned HR representatives to proactively manage staffing, hiring, administering discipline, workforce development, employee communication, employee relations and support / training and development
• Communicate understanding and support of organizational goals and interact effectively with individuals and groups throughout the company to foster teamwork
• Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans
• Monitor WIP levels and date last labor applied to monitor effectiveness and efficiency of service billing processes.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

Education/Experience:

• Associate's degree in business/related technical field or equivalent work experience required. 
• Bachelor's degree in business or related technical field preferred. 
• 5+ years of experience supervising staff. 

Required Qualifications/Skills:

• Leadership
• Vision
• Competitiveness/ Drive
• Strong accountability and initiative
• Strong interpersonal and communication skills
• Advanced problem-solving capabilities
• Previous experience and demonstrated success in team leadership and leader development
• Deep understanding of the application of diesel engines and their related subsystems – mechanical, hydraulic, electrical
• Detailed understanding of financial and operational metrics, and the ability to impact them
• Experience successfully managing analytically rigorous corporate initiatives.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities