Parts Specialist - Sales Assistant - Northwest Playground

About Northwest Playground Equipment, Inc.

Northwest Playground Equipment, Inc. (“Northwest Playground”) is a fast-paced, collaborative, and Customer-centric, small business who specializes in providing turn-key solutions for the design, procurement and construction of outdoor amenity solutions for public spaces. We partner with high quality manufacturers to provide a variety of playground equipment options, playground safety surfacing, site furnishings, interactive play, and much more. We are an established company with a 27-year history of helping our Customers build community through play!

About the Role

As a Parts Specialist - Sales Assistant, your primary role will be to assist our outside sales staff, prepare quotes and research bid opportunities.

Responsibilities

The position includes, but may not be limited to, the following responsibilities and activities:

• Submit warranty request for replacement parts 

• Preparing quotes for customers and sales orders for processing 

• Reading and confirming scope of work in customer request  

• Check status for pending quotes with sales & customers 

• Assist with projects and overflow 

Quoting: Creating quotes for customers using Salesforce. Ensure that all necessary information is provided by the Sales Representative, such as customer details, project information, contact information, wage rate requirements, surfacing requests, site furnishing requests, and other relevant details.

Order Placement: Once a quote is approved by the customer, you will be responsible for converting it into a sales order. Ensure accurate information transfer from the quote sheet to the sales order sheet, and provide customer information, billing details, shipping details, and any additional notes required for logistics.

Contract Document Review: Sales Assistants are responsible for reviewing contract documents from customers and for NPEI Management to sign off on. They will be looking for the following that pertains to the project/order:

• Scope of Work
• Wage Requirements
• Completion Dates/Requirements
• Safety Plans
• Ensuring Lead Times Can be Met
• Penalty Clause (If listed)
• Resale Certificate/Exemption
• Credit Application
• Redline sections that we are not agreeing to
• Ensure all sections of the contract are filled out

Bid Packaging: Assisting in the preparation of bids for various projects. This includes collecting bid documents, project names, locations, bid due dates, and specific contractors or all bidders.

Customer and Vendor Communication: Maintain effective communication with customers and vendors regarding quotes, orders, and any other related queries. Collaborate with vendors to obtain pricing for equipment and installation.

Phone Management and Customer/Sales Support: Be available for customers via telephone, web meetings, or other communication channels. Provide excellent customer support by promptly responding to inquiries, resolving issues, and providing product information.

Presentation Support: Occasionally, you may be required to put together packets and posters for presentations. Assist in the preparation of materials needed for sales and marketing events.

Assist Other Departments: Provide support to other departments when needed, such as Logistics and Parts. Collaborate with different teams to ensure smooth and efficient operations.

Database Management: Utilize Salesforce as a database tool to organize and manage accounts, contacts, opportunities, and tasks. Keep records up-to-date and ensure the accuracy of information.

Document Management: Maintain both physical and digital project files, organizing all relevant materials, such as quotes, bids, tax rates, vendor quotes, freight details, and email chains.

Customer Support: Respond to customer inquiries and questions promptly. Be a helpful resource for customers, providing them with necessary information and support.

Relationship Building: Cultivate positive relationships with customers, vendors, and team members to ensure a collaborative and productive work environment.

Requirements

• High School Diploma or equivalent.
• Ability to work in a dynamic, growing organization, with a willingness to learn and adapt to change.
• Ability to manage workflow process daily 
• Proficiency in MS Office software applications.
• Salesforce or related CRM experience a plus.
• Excellent communication, interpersonal, and customer service skills.
• Willingness to partner and solve problems cross-departmentally.

Working Hours

• 7:30a-4:30p, Monday - Friday plus overtime as needed
• This position works onsite out of the Issaquah office.
• Remote 1-day/week following 90-day Introductory Period

Salary

• $24.00-$28.00 per hour

Benefits

• Hybrid schedule after 90-day Introductory Period
• Professional growth opportunities
• On-the-job training
• 10 paid Holidays
• Paid holiday shut down between Christmas and New Year's Day
• Health benefits (medical, dental, vision)
• 401k with 4% employer matching
• Lifestyle Spending Account
• Tuition reimbursement
• Business casual work attire
• Office snacks

All offers are contingent on the successful completion of pre-employment background checks. Relocation and sponsorship are not available. 

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