Parts & Service Sales Manager - CNH Industrial

Overview

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

The Parts & Service Sales Manager (Business Aftermarket Manager-Construction Equipment) is in charge of developing the Aftermarket (AM) business in the given territory, accountable to meet the financial targets (Revenue & GP) for Parts, Attachments & Service products and developing ‘best in class’ service capabilities of our network. This role will work with dealers in an assigned territory, covering ~10 states.

Responsibilities

• Develops and signs AM Business Plan for dealers. Set up targets and activity plans that support achieving the annual targets.
• Set up and drives a strong commercial plan with the dealers to increase capture rates and grow AM sales. Analyze opportunities by product family, set up promotional plans, work with dealers to find ways to grow, increase prospection, enter into new markets etc.
• Supports Product Management in untapping and developing new business opportunities for Parts, Attachments and Service products: new products & services, new markets etc.
• Prepare budget proposal for the area of competence. Prepare accurate forecast every week for the dealer/area of competence.
• Build and implement dealer service KPI’s to measure workshop practices and profitability, setting action plans to improve.
• Implement service tools & processes that helps the improvement of the service business at the dealer.
• Support the implementation of AM competence improvement projects in the dealer network (i.e. GDP).
• Owns the implementation of AM dealer operating standards (i.e. Partnership Program) and supports the regular audits.
• Develops dealers Commercial Service offering/retail capabilities, including Service, R&M Contracts, Extended Warranties, machine inspections and Service kits.
• Leading role for AM as part of brand growth initiatives, taking an active role in the quarterly meetings, agreeing with action plans and following up on their implementation.
• Assemble competitive intelligence (Product offering; programming; etc.) and provide to Marketing

The salary range for this position is $75,000 - $108,000 annually, in addition to being enrolled in our company sales incentive plan with a bonus target of 25%. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

This position includes a sales plan incentive and company vehicle!

Qualifications

The qualified candidate will have: 

• Ability to travel ~70% of the time
• Bachelor's Degree
• 4 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar. 

OR

• Associate Degree
• 7 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar. 

OR

• High School Diploma / GED 
• 9 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar.

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Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance.  Our industry leading 401k will support you in meeting your retirement objectives.  Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.