Parts & Service Representative at Everglades Equipment Group, Inc

Purpose:

Responsible for selling, receiving, and delivery of parts, attachments and accessories. Assist the Aftermarket Manager in maintain accurate, timely reports, work orders and records relative to the parts and service department’s daily operation. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.

Responsibilities:

• Look up and ordering of Parts for John Deere equipment using JDPOINT ordering system & PMPRO catalog system
• Look up and ordering of Parts for Other Vendors using their website catalogs
• Sells & orders parts required to fill customer needs using PFW business system
• Promotes and sells products and/or services to meet customer needs
• Supplies Service Technicians with parts as required
• Assists in keeping parts department clean and orderly
• Follows up on shortages in inventory and expedites issues by reporting to the manager
• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Aftermarket Manager/Lead or Shop Foreman and maintains control until they are closed and invoiced
• Maintains daily and reports all backorders on workorders to service manager.
• Maintains Service Department and Parts Department filing and records
• Maintaining a positive attitude while preforming daily task.
• Create DPAC cases when needed to secure parts on work orders.
• Maintains accessories and supplies and prepares replacement orders
• Check in machine down parts for service department.
• Secure parts for work orders and deliver them to the technician’s work area.
• Return parts off workorders in a timely manner so the job can be closed out for invoicing.
• Perform other related duties assigned by Managers.

Experience, Education, Skills and Knowledge:

• Basic data entry/keyboarding skills
• Basic machinery knowledge
• Ability to use the JD Pathways /John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering.
• Ability to learn PFW business system for invoicing, receipting and ordering parts for customers
• Ability to work in a team environment
• Ability to lift items weighing up to 75 lbs.
• High School diploma or equivalent experience
• Fork lift license required