Parts and Service Manager - Equipment Corporation of America

Equipment Corporation of America (ECA)

With six (6) branch Locations and three remote sales offices across Eastern North America, ECA is always looking for hard working dedicated people. As a 100-year-old family owned business, ECA seeks individuals looking for a company with big opportunities and a family business culture. In addition to a great working environment, ECA offers best in industry training and development opportunities. If you are committed to learning, ECA will help you realize your full potential.

As a distributor for BAUER foundation equipment and several other major foundation equipment manufacturers, ECA offers our employees the opportunity to learn and work with the industries finest equipment. As a an ECA employee, you will represent the industry's premier drilling and pile driving equipment. ECA has the people and facilities to offer our employees world class training, education and development.

ECA's pay and benefit programs include competitive wages, full medical, dental and vision coverage, competitive vacation, holiday and sick days, 401K savings plans, pension programs and a company bonus program.

A desire to learn is our first requirement.

*MUST pass drug test and criminal background check**No Recruiters

Job Title: Service and Parts Manager

Department: Service/Shop/Parts

Reports To: Branch Manager

Summary: Supervises and coordinates activities of workers engaged in setting up, installing, repairing, and maintaining machinery and equipment, and in fabricating metal parts and tools. . Plans and purchases, inventories, and issues spare parts for equipment repair and maintenance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Administration

• Manages ECA Branch Service and Parts Operation to ensure profitability
• Manage and monitor Service and Parts employees to ensure work is performed with company goals in mind
• Plan and act to grow business
• Ensure compliance of corporate policies
• Manage and monitor all phases of the departments' operations and performance
• Perform Service and Parts employee evaluations
• Nurture and maintain the highest level of customer and employee satisfaction
• Identify and schedule training needed for Service and Parts employees
• Manages and enforces company polices and safety programs for shop employees for the branch
• Initiates or recommends plans to motivate workers to achieve work goals

Operations/Supervisory

• Utilize EBS and foresight programs
  • Stock Orders, Bulk Orders, Emergency Back Orders, Receivers
  • WTS, Dispatch
  • Manage maintenance of parts price files
• Monitor all accounts, checking for accuracy, completeness and timely processing.
• Ensures daily tasks are completed. Time sheets, Building maintenance, Safety checks
• Monitor and invoice out shop employee travel expenses
• Performs all activities of employees supervised
• Visits, telephones, emails customers and vendors
• Train, develop, and evaluate parts staff including hiring and firing recommendation
• Ensures daily tasks are completed.
• Monitor customer accounts for discrepancies and unpaid invoices
• Manage expenses and assets within the departments
• Manage and monitor all customer and vendor accounts for proper administration of claims
• Ensure all warranty and policy decisions are mutually fair to the customer, dealer and manufacturer
• Maintains and updates company library of technical manuals, operators manuals, manufacturers information

Continued-

• Analyze and resolve work problems and/or assist employees in solving problems
• Maintains employee time and production records

• Manages daily/weekly dispatch and job schedules for Department employees
  • Assists all employees with troubleshooting and diagnostics of equipment
  • Directs shop employees in the maintenance, repairs, assembling and dismantling of equipment
  • Interprets specifications, blueprints, schematics and job orders to shop employees.
• Manages Work Orders
  • See Work Order Procedures
• Manage work order closing to ensure invoicing occurs within 15 days of last labor activity on each job
• Manage and monitor all warranty work for proper administration of claims
• Studies production schedules and estimate work hour requirements
• Manage/monitor all Parts Department programs, activities and staff branch including parts sales, shipping and receiving, marketing, and policy.
• Oversees the sales of parts, Identification, spec and delivery required for parts sold.
• Read and interpret manuals to ascertain type and specification of parts.
• Manages and maintains proper inventory of wear and spare parts within approved budget
• Find lower priced, quality suppliers meeting OEM specifications or requirements.
• Resolves any parts discrepancies. Inspects for damage and handles accordingly.
• Manages parts in parts storage areas and issues parts upon request.
• Compares invoices against requisitions to verify quality and quantity of merchandise received.
• Oversee accounts payable process for parts related invoices with authorized manufactures
• Manage Inventory Control
  • Daily/Annual inventory counts, Organize Inventory, work to sell non-moving parts from inventory
• Oversees Purchase Orders and assigns identifying part numbers and locations
• Keeps records of parts received and issued, and manages inventory systems and counts.
• Oversees customer orders, Purchase Orders, Customer and Vendor Returns, and Warranty Claims
• Design and maintain processes to achieve all of the above while reducing costs and continually working to improve customer service
• Performs all activities of employees supervised
• Travel required

Equipment/Facilities

• Manage and monitors maintenance schedules of equipment, control labor and parts cost to achieve required maintenance/repairs
• Manage all shop and fleet equipment inspection reports Maintenance reports.
• Responsible for final inspection approval on inbound/outbound equipment.
• Establishes and adjusts work procedures and schedules to meet requirements
• Implements changes in working conditions and use of equipment to increase the safety and efficiency of shop employees
• Implements measures to improve production methods, equipment performance and overall quality
• Ensures the office, shop, vehicles, tools and other company property are properly maintained within the guidelines set forth by the individual branch.

Safety

• Lead the branch's safety program
  • Service and Parts Manager will be responsible for conducting regular safety meetings and updates
    • *To be held weekly or biweekly
  • Maintain appropriate and required training and safety certifications and documentation for shop employees and equipment
  • Ensures that all employees have and use proper Personal Protective Equipment
  • Maintains up to date MSDS for the branch.
  • Maintains required safety inspections/certifications for shop equipment. Example; yard crane, overhead crane, forklift etc.
  • Maintains OSHA Log

Customer Relations

The Branch Service and Parts Manager will serve as the primary liaison between our customers, and internal parts, service and sales departments for all service needs

• Maintains direct customer contact
• Gathers as much information as possible for technicians going into the field
• Assists in troubleshooting and diagnostics of equipment
• Resolve customer complaints/problems with prompt and appropriate action to maintain excellent customer relations with respect for the customer's business
• Determine, prioritize and implement actions needed for customer problems
• Communicate with customers about returned rental equipment.
• Provide off hire reports and repair estimates in a timely manner
• Looks up, Locates, Processes order and ships parts for customers.

Department/Branch Communications

• Coordinates activities of individual department with other supervisors/managers
• Coordinates with the Sales Department regarding new/upcoming developments, equipment and parts needs
• Assists Sales Department with special projects and technical support
• Conduct informative department or branch meetings regarding the Service and Parts Department