Parts & Service Manager / Fixed Operations Director - Penske Cadillac Buick GMC of South Bay
Torrance, CA 90504
About the Job
Summary
This position contributes to the success of the Dealership by successfully managing the efficient and profitable operation of the Service and Parts departments.
Position is 100% on-site.
Essential Duties
Include the following; however, other duties and responsibilities may be assigned.
- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates, and monitors the performance of the service and parts department managers.
- Prepares and administers an annual operating budget for the service and parts departments.
- Maintains reporting systems required by general management and the manufacturer.
- Attends manager meetings.
- Monitors the performance of the Service and Parts departments.
- Strives for harmony and teamwork within the departments and with all other departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Holds weekly and monthly department meetings.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine the need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to dealership's guidelines.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership service and parts pricing plans and recommends to dealer or general manager.
- Works with parts and service managers to find ways to improve the overall profitability of the dealership.
- Keeps abreast of new equipment and tools available and recommends purchases.
Compensation:
Monthly Base Salary of $5,720.00 plus incentive pay based on department performance.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
- High school diploma, or equivalent.
- Minimum of 5 years in the position of Director of Operations or similar positions in automotive industry.
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
- Must be self-motivated and able to follow direction and able to work independently or as a team.
- Excellent verbal and written communication skills.
- Ability to multi-task projects, establish priorities, work independently and organize effectively.
- Must be detail orientated and be able to work under pressure.
- Ability to maintain high ethical standards.
- Ability to read and comprehend instructions and information in the English language; work well with the public; use standard office equipment.
- Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
- Regularly lift and/or move objects up to 15 pounds.
The Dealership is an equal opportunity employer and maintains a drug and alcohol-free workplace.
Penske Cadillac Buick GMC of South Bay is looking for results driven, team focused, dedicated people to join our team. To explore more about the positions for which we are currently accepting applications, please click the link below. Start your engines and apply online today!
Our compensation and benefits package includes:
• Medical, Dental, Vision and Prescription Insurances
• Company Paid Life Insurance
• 401(k) Savings and Retirement Plan
• Tremendous Opportunity to Learn, Advance and Build a Career!
Penske Cadillac Buick GMC of South Bay is an Equal Opportunity Employer.