Position Description:  Provide excellent customer service by working with both internal and external customers, generating accurate parts quotes, and delivering requested documentation in a timely manner. Provide proactive communication and customer contact as necessary to ensure that high-value solutions are provided to meet the customer's equipment requirements.

Responsibilities:

• Assist customers with parts and documentation needs.
• Identify customer's parts needs and quote an accurate solution.
• Elevate technical issues to the technical team.
• Periodically update parts costing to achieve accurate sales margins.
• Provide phone support from office and/or current location.
• Support Field Service Technicians with needed parts or drawings.
• Participate in Service meetings and provide constructive input.
• Accurately communicate and discuss problems with customers.
• Provide feedback to management, engineering, assembly, and sales based on customer feedback.
• Actively pursue and develop positive, long-term customer relationships by providing the highest level of customer service and by projecting a positive company image.
• Work with management to achieve department goals as they pertain to meeting product quality, project schedule and corporate financial objectives.
• Work with all other team members to maintain a positive, enjoyable work environment.

Requirements:

• Excellent written, verbal, and interpersonal communications skills.
• Well-developed organizational skills.
• Attention to detail and work accuracy.
• Microsoft Office literate 
• Experience working with ERP systems (Epicor preferred).
• Ability to read and understand mechanical drawings.
• Ability to remain calm in difficult situations.
• High School education, technical training, and 2 to 4 years of related experience.

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