Parts and Order Status Customer Service at Blackmore and Glunt, Inc.

Are you looking for a full-time position that offers a great work-life balance and competitive compensation? Do you favor a relaxed, collaborative office environment over corporate stuffiness? Come join a family-owned company whose mission is to provide excellent customer service to the building trades backed by a 70-year legacy of integrity.

Description of Role:        Candidate will assist customer to identify and quote price and availability on all required OEM parts for all brands represented by Blackmore and Glunt. Candidate will also quote part numbered whole goods to customers. Candidate will provide order status updates to fellow employees and customers as directed. Candidate shall interact with external customers and vendors in a professional manner at all times while answering questions or resolving disputes. Candidate will work in a team environment to provide excellent customer service.

Duties:

• In person role.
• Provide OEM part and whole good quotations for Blackmore and Glunt products as requested by Blackmore and Glunt staff and customers.
• Assist fellow employees, wholesalers, and contractors by providing parts breakdowns, costs, and availability.
• Read exploded parts view and paper/online price books.
• Maintain job quote log in the Blackmore and Glunt customer relationship manager (CRM) software.
• Track order status and confirm deliveries.
• Become proficient in company computer-based business systems and equipment quotation and selection programs.
• Assist customers with technical issues and system problems.
• Attend internal and external systems/product training as required. This requires some travel by airplane and stays over several nights.

Compensation: $21/hr

Benefits (handbook supersedes below if discrepancies exist).

• Employee receives 2 weeks paid vacation, 1 week of sick leave, and 1 week of personal time accrued throughout the year.
• Eligible to participate in company health insurance plan. Company pays ~1/2 of premium.
• After meeting certain eligibility requirements, employee is eligible to receive mandatory Safe Harbor and discretionary Profit Sharing around 7/15 of each year. Subject to vesting schedule.
• After meeting certain eligibility requirements, eligible to contribute to company-sponsored, participant-directed, 401k/Roth 401k plan.
• After meeting certain eligibility requirements, employee is automatically enrolled in disability plan. This is paid by employee, but employee is “grossed up” for this benefit.
• Eligible to participate in health and child care FSA. Eligible to enroll in identity theft protection at no charge.