Parts Manager - Sinclair Tractor

Purpose:

Manages parts operations within the store location to provide the highest level of external and internal customer satisfaction, while maximizing return on investment through parts sales, inventory control, and expense control. Provide leadership to the parts department, attract, and retain outstanding talent, and effectively engage department personnel.

Responsibilities include but not limited to:

• Develops and maintains effective Parts Department processes to ensure internal and external customer satisfaction
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Assists with counter sales to support customer needs
• Maintains all departmental tools and equipment in good working order
• Ensure all parts warranty and return claims are submitted within the required time frame to receive maximum credit
• Maximizes use of all order discount programs to achieve management stock order goals
• Leads by sharing best practices that fosters improvement of the Parts Department
• Schedule parts personnel for store hour and on call coverage
• Works with Human Resources to recruit, hire, develop and retain key talent
• Responsible for the safety of the parts department in alignment with company safety policies
• Conducts safety training, reviews safety related incidents and implements corrective actions
• Develop parts personnel training paths in conjunction with the Assistant Parts Manager by evaluating abilities and scheduling the appropriate classes or learning modules to minimize disruption of department workflow
• Communicates and holds parts personnel for the location responsible to understand policies, procedures, and department goals
• Establishes parts personnel goals, provides feedback, rewards performance, and addresses performance issues in alignment with strategic parts department direction provided by the Corporate Parts Manager
• Engages team to participate and promote customer seminars, field days and related events.
• Works with Store Manager and other team members to create and implement a perpetual marketing plan that grows parts sales and addresses seasonality of workload

Experience, Education, Skills and Knowledge:

• Ability to use standard desktop load applications such as Microsoft Office and Internet functions
• Thorough knowledge of parts inventory management principles
• Must maintain a valid and insurable driver’s license
• Interpersonal, Management and Leadership
• Solid written and oral communication skills
• 4-year degree or equivalent experience

Working Conditions & Requirements:

• Must be able to stand for extended periods of time
• Workshop and office setting
• Must be able to lift at least 75-pounds
• Travel as needed

This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract and the employment relationship remains “at will.” Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.